Spotify Premium not showing up in Spotify account

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Posts: 1

Re: Spotify Premium not showing up in Spotify account

My Spotify premium is coming up as just the free one and I can’t get it back. It worked fine until the latest update.

Posts: 1,740

Re: Spotify Premium not showing up in Spotify account

Good day @Minimom


Welcome to the Rogers Community!

Having an app that helps you get that daily dose of music is key.

I know you want to be able to benefit from the Premium version if that's what you should be getting.


Are you having this issue on a line that has recently been subject to a hardware upgrade or are you referring to an OS update?


Are you paying for the subscription for that particular Premium account or you're still within your promotional period?


If you need further assistance to help you resolve this matter, we'll need access to your account.  

Please send a private message, when you have time. 

For more info on our private messaging system, take a look at this page.



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