Smart Home Monitoring - error connecting to server

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I've Been Around
Posts: 1

Re: Smart Home Monitoring - error connecting to server

I keep getting this 'error connecting to server' more frequently. It takes longer to sign in to the app. What is going on? My mom is old and has not data to use this app and she cant run and disarm/alarm it every time she needs to leave the house - I am responsible for disarming/alarming our system when people are away. If I can't use the app when I'm away from home, then what is the point of paying all this money for a security system? Waste of my money. 

I've Been Around
Posts: 1

Re: Smart Home Monitoring - error connecting to server

App not working, cannot log on if there is a problem please advise! So frustrating!
Resident Expert
Resident Expert
Posts: 13,823

Re: Smart Home Monitoring - error connecting to server

Both of you may want to post some more information.

What OS is the phone running?
What version of the APP?

Is the app version the newest (does it need updating).

I am running the latest iOS on iphone, with the latest iOS app, and was able to connect yesterday and today no issues with it.