Rogers Smart Home Monitoring

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Resident Expert
Resident Expert
Posts: 13,709

Re: Rogers Smart Home Monitoring

This may fall into one of those grey areas.

Are rogers supposed to install the cameras and where you want them? Yes.
BUT
They are not supposed to do any major work otherwise.. they do not fish cables though walls, etc..
So it can be limited to WHERE the cameras are and where they need to be plugged in.

Now, they have to be plugged in. 
They plug in to the back of the camera via a CAT5 cable, that then goes into the AC adapter which has a cat5 connector on it.  So it potentially doesnt have to be plugged right near where the closest outlet is.
If you say have a garage near by, you could run a longer cat5 cable through a soffit or something across to the garage and then into an outlet there.



Moderator
Moderator
Posts: 443

Re: Rogers Smart Home Monitoring

Hello @aycee,

 

I can completely understand how important it is to ensure the cameras for your newly installed security system are set up properly so you don't run into any issues in the future.

 

It is very strange that the technician would opt to use an indoor surge protector outdoors, this is definitely not ideal as it is unlikely to fare well once exposed to the harsh Canadian winter. The cameras and the connectors, on the other hand, are definitely rated for outdoors. Was the surge protector provided by the technician or was it one that you had at home already? Was it installed this way because you have multiple cameras and only one outdoor power socket?

 

We look forward to your response so we can determine what the best course of action going forward will be.

 

RogersTony

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