Rogers Smart Home Monitoring

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I Plan to Stick Around
Posts: 89

Re: Rogers Smart Home Monitoring

Password for Rogers Home Monitoring?

 

Is the same as My Rogers so with Anyplace TV being now incredible and the other places you may sign in for whatever reason. This really does leave your Home Monitoring vulnerable to being hacked and or turned off. I would like this to be immediately changed because it is not and has never been a good idea.
Could this suggestion not be taken lightly and implementation would provide a secure password. All you have to have happen is say your child enters your password to watch Anyplace TV if it is witnessed by anyone that has clandestine plans your security system could be turned off from any cell or your cameras could be viewed and you would never know. The system at the least should let you know how many people are logged into it or have a limit that can not be exceeded.

Moderator
Moderator
Posts: 610

Re: Rogers Smart Home Monitoring

Hello @RedBerry11,

 

I completely understand where you are coming from here in regards to your security system and ensuring you are fully protected at all times. I know how important it is to feel safe with your security system.

 

At the moment the login is based on a Single Sign-On (SSO) system so currently the logins will have to remain the same but with the recent upgrades to the Anyplace TV App, you definitely do raise a good point! I would like to reassure you that disarming your system requires more than just the login info as you have to enter the PIN code for the system to arm or disarm as well as deactivating any of your sensors. 

 

I would recommend changing your passwords on a frequent basis and use a password that is complicated for additional security. The Anyplace TV App provides the option to "Keep me signed in" so if you are worried about nefarious parties getting your login info that way it would be a good idea to enable that setting.

 

I will pass along your suggestion for a unique identifier for the Smart Home Monitoring system and we appreciate your feedback on this matter.

 

RogersTony

I've Been Around
Posts: 1

Re: Rogers Smart Home Monitoring

Im trying to pair my 2nd LG lightbulb 

But the monitoring device is only recognizing the front door one, i tried the steps given but its not working. 

Is there any way how to do it ??? 

Resident Expert
Resident Expert
Posts: 13,822

Re: Rogers Smart Home Monitoring

I had issues with one of my bulbs a while back.
Was paired for the longest time..  then wasnt.
Followed the instructions but couldnt get it working.

Had to get someone out to try and fix it. 
(think they replaced.. as he couldnt get it done either)



I've Been Around
Posts: 1

Re: Rogers Smart Home Monitoring

I have this same issue what to do tobfix
Resident Expert
Resident Expert
Posts: 13,822

Re: Rogers Smart Home Monitoring

Call in, and get them to send a tech out.



I Plan to Stick Around
Posts: 8

Re: Rogers Smart Home Monitoring

In settings as master go to home devices, delete the light bulb, then then go to add lights,then next, ready for pairing, get ready to turn the light off and on ten times...if its a click turn switch its best if you keep the switch on and power off/on ten times using the power cord in the outlet...the light will reactivate for pairing and should show up on the touchscreen, press next, name, turn dimmer on and next again.....check your subscriber portal, access web control and see if you can control the light from there, if it works from there , your good to go, if it doesn't then you need a new bulb..and you can have one sent to your home..no need for a tech for any home automation devices, all are very easy to remove and add..from the touchpad or phone app

I've Been Around
Posts: 1

Re: Rogers Smart Home Monitoring

I am using a class10 64gb SD card the technician had and kindly gave me to use. It seemed to record OK. Recently checked recording (play recorded file on TouchPad) and it says "video not available". Ejected card and tried in laptap...needed to be formatted to use. Formatted and put back in touchpad. Error...says "need to insert class10 SDCard .....". Does not see card. I don't want to shell out $60 for a new SDcard if the problem is with card reader in touchpad....???

Moderator
Moderator
Posts: 610

Re: Rogers Smart Home Monitoring

Hello @FlopPack,

 

Welcome to the Rogers Community Forums! =)

 

Thanks so much for your post. I know how important it is to be able to view and save your video recordings for your system. We definitely want to look into this for you and hopefully, avoid having to purchase a new card.

 

Please try the following steps to get the Touchpad to recognized:

 

1. Please remove the card.
2. Wait 30 secs after home screen restores.
3. Confirm cameras images loading on the touchscreen.
4. Re-insert card.
5. Tap on <View Recorded Video> button.
6. The screen should then ask if you wish to "Delete ALL record video" = Answer tap on YES.
7. Start TVR recording on the desired camera by tapping the REC button on upper left of the image.

 

Let us know if this works for you!

 

RogersTony

 

I Plan to Stick Around
Posts: 12

Re: Rogers Smart Home Monitoring

Hi everyone! Just had our system installed today and seems to be working well. My concern is that the techs installed my cameras outdoors including the power block... they plugged a surge protector into our covered outdoor electrical outlet but that surge protector is rated for indoor use only. All of the power cables etc for the cameras are all sitting on my balcony exposed to the elements. Being in BC, I don’t think that’s gonna work for very long. In reading the installation manual I think this was not the way it was intended and I don’t know who to approach about this.