Rogers Smart Home Monitoring

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I'm Here A Lot
Posts: 5

Re: Rogers Smart Home Monitoring

I am having the same issue. Was this resolved?

Resident Expert
Resident Expert
Posts: 13,709

Re: Rogers Smart Home Monitoring

There has been a couple of topics about smart home in this thread.

 

What exact issue are you getting?



I'm a Trusted Advisor
Posts: 31,920

Re: Rogers Smart Home Monitoring

Hello @tiago131

As Gdkitty indicated, there are alot of topics regarding the Smart Home Monitoring.

Which issue do you have? Smiley Happy.
I'm Here A Lot
Posts: 5

Re: Rogers Smart Home Monitoring

Sorry - I have purchased a 64gb class 10 sd card but my shm touchpad won't read it. I've formatted via my mac (exFat & msdos fat) and nothing. Any idea what the issue could be?
I'm a Trusted Advisor
Posts: 31,920

Re: Rogers Smart Home Monitoring

Hello @tiago131

Did you buy the SD Card from Rogers or from somewhere else?. Also did you purchase a SD card that has a removable micro SD card?
I'm Here A Lot
Posts: 5

Re: Rogers Smart Home Monitoring

Bought the card (not micro) from staples. Kingston SD 

I'm a Trusted Advisor
Posts: 31,920

Re: Rogers Smart Home Monitoring

Hello @tiago131

Hmm weird. I had that exact same one and worked just fine. Then got a Sony one.

Have you called into Rogers Smart Home Monitoring tech support to see what they say?
I'm Here A Lot
Posts: 5

Re: Rogers Smart Home Monitoring

I did and was told to reformat and try again. Which I did and still no go. Will call them again. Wondering if it related to the mac??

I'm a Trusted Advisor
Posts: 31,920

Re: Rogers Smart Home Monitoring

Hello @tiago131

Hmm it might be?. The best thing to do so call again and have th en escalate it to a level 2 tech and see if they can figure it out?
I'm Here A Lot
Posts: 5

Re: Rogers Smart Home Monitoring

Will do.  Thanks. 

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