NHL gamecentre "Media error: video not available"

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I've Been Here Awhile
Posts: 3

Re: NHL gamecentre "Media error: video not available"

Thanks for the reply Tony. This has been going on since the beginning of the season as I haven’t been able to watch a game yet. I’m able to stream a game using my phone as mentioned, but not on the PS4. I will be trying again tonight and will update my findings in this thread
Moderator
Moderator
Posts: 1,005

Re: NHL gamecentre "Media error: video not available"

Good morning @Irish77!

 

Please check and make sure that your PS4 is running the most recent system software version 6.02 as well.

 

Thank you!

 

Regards,

RogersCorey

I've Been Here Awhile
Posts: 3

Re: NHL gamecentre "Media error: video not available"

Everything worked fine last night. I was finally able to watch a game! I am running the 6.02 software as well. Not sure what the issue was but it fixed itself for now
Moderator
Moderator
Posts: 1,005

Re: NHL gamecentre "Media error: video not available"

Awesome @Irish77!

 

Glad to hear it's fixed. 

 

If you re-encounter any issues, please PM us @CommunityHelps for further assistance. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

I've Been Here Awhile
Posts: 3

Re: NHL gamecentre "Media error: video not available"

I can view leaf games from Ottawa on my tablet. But when I try to cast I get a media error (NHL-AWAY_TEAM_BLACKOUT) error.

 

when I called support they couldn’t help me.  Said it wasn’t their issue.  Not helpful at all.

I've Been Here Awhile
Posts: 3

Re: NHL gamecentre "Media error: video not available"

Samir from Rogers NHL Live chat support team in Toronto was able to fix my issue. Apparently there was a "back end" fix that was needed.

Thanks to Samir!