Yes, I had a paid subscription. I went to Rogers Experience, chose Spotify, filled in my uSpotify sername and password, canceled the paid subscription, as per FAQ, then cliecked on "Register" to download (again) the Spotify player.
Everything looks good on the Rogers Experience page (I have the "Listen button"), but on Spotify I get:
Your Premium subscription will end on 2015-10-16 and you will no longer have offline, ad-free music. Resubscribe to keep the tunes flowing.
So I guess the Rogers registration never worked. What can I do? Please don"t tell me to wait until October 16, as a Rogers agent told me on the phone.
Can you unlink Spotify from my account, so I can register again?
Good evening @dan62,
Thank you for your post!
Sorry for the issues you are having with your Spotify subscription.
If your paid subscription expired on October 16th, it could simply mean that it was the end of billing period and therefore it will be free as of the 17th! Could you verify for us please? You can contact Spotify directly if you would like.
If you did in fact go to Rogers Experience page, choose Spotify, filled in your Spotify credentials and got a confirmation that your paid subscription was canceled, you should be good to go!
If everything looks good on the Rogers Experience page (and you do get the "Listen button"), I would not want you to panic. I am under the impression that you will simply stop being billed after that date but you will remain able to use the service.
Let us know if you would like further assistance in regards to this
Thanks for the reply. Yes, Oct 16 is the last day of paid subscription (as you know, on Spotify you pay one month in advance.) I am just afraid that on October 17 it will revert to the free subscription, as another user mentioned on this thread. I think that on Spotify it should have said something like "connected through a partner" or something similar. I have a second line on the same Rogers account, with a separate Spotify account, and this is what it says. The difference is that it was a new Spotify account, not an existing one.
Hopefully it is as you say, and it will still work on October 17.
You are very welcome @dan62!
Please let the Community know the outcome, it could help other users.
I do agree that the message you get about the cancelled premium subscription should say that as well, that it will simply be replaced by a free subscription. There's no stopping progress!
Don't hesitate to reach out if you do need assistance in the future
This has reached the point of being farcical. Rogers behaviour on this is inexcusable.
I can't fix this on my own because when I try to swith my experience to Shomi to try and switch it back to see if that works, I get an error message: System Unavailable offers.error-code-title: 40001.
The bottom line is that Rogers promised me free Spotify and they refuse to deliver. They cannot fix the problem and they cannot provide support. Instead, they choose to insult me, ignore me, and break their promises. This is highly unappreciated and I am days away from going to Telus or Bell.
Basically, I am giving whomever provides support through the community a FINAL change to fix this and give me what Rogers promised: free Spotify.
Welcome to the Community Forums!
That’s frustrating to deal with and we would like the opportunity to look in your account to get your access to Spotify working.
I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.
Same problem here. waisted over 3 hours. Rogers have no answer. first live chat Tracy said that she can not even create a case unless i create new user name and profile. then Live chat said to the live phone call support that they have created a case and it will take 5 to 7 days.
what a waist of time.
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