Blackouts

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I Plan to Stick Around
Posts: 16

Re: Blackouts

mbdturner, while this is something that may be an NHL app bug, I'd certainly think it something that Rogers could help with but you are going to need to insist that you deal with Tier Two tech support.

 

I haven't done this stuff for years but this (and other similar issues) sound like NAT translation issues that often require packet sniffers (like Wireshark) to debug/determine what is happening. This is not that difficult. It might be that there is a router option that could be toggled as a work-around fix. Essentially, what is happening is that IP addresses get changed/mapped as they cross network routing devices, this is what helps make local networks safe. Occasionally there are problems due to application bugs, poorly implemented protocols, device configurations, etc. So ... for one of these reasons there is a breakdown in the IP address NAT translation when going through your router, the Gamecenter server can't verify your location, and as a result you are blacked out.

 

It would be nice to think that there is someone at Rogers also trying to recreate these problems, certainly the NHL app developers are. Unfortunately, there seems to be no way for us or Rogers tech support to talk with NHL Gamecenter tech support. If/when you talk with Rogers tech support, they will need to know exactly what moden/router/computer/browser you are using in order to try to recreate your problem.

Retired Moderator RogersCilio
Retired Moderator
Posts: 390

Re: Blackouts

Hey @dshelly

 

Welcome to the forums and sorry for the late reply.

Just wanted to touch base, is the issue with being unable to view GCL on your laptop still on going or have you resolved it yet?  If so, please get back to us, would be helpful information to help others in similar scenarios.

 

@gpastor1, as previously mentioned on this thread, GCL is not for local games, it is meant for out if market games.  With that being said however, next time you're online please reach out to us via @CommunityHelps, so we can try and look into this further.

 

Regards,

RogersCilio

I'm Here A Lot
Posts: 6

Re: Blackouts

So, for starters I live in BC.  We cannot get rogers TV here (not that I would anyways).  I subscribed to Rogers Game Center this year because last years product was so amazing, and convenient. This year... not so much.

 

I will abosulutely not be renwing my subsctiptions if it remains anything like this years version.  I paid for my subscription early to get the discount, then 1 week before the season started the announcement of blacked out games was released.  Classic bait and switch BS.  Awesome.

 

So obvously my biggest problem with GC are the Regionally blacked out games.  I cannot watch local blacked out games, whereas last year all games were unrestricted.  This is what made the product so amazing.

 

The solution?... As per https://gamecentrelive.rogers.com/en/support/Capture.PNG

 

 It clearly states I can use my telus optik account to link up (I guess) with GC to watch the blacked out games. NOPE! does not work! actaully thats a lie, I had it to work once for about 1 period of a game.  I refreshed my browser.. then never again.  Poof, gone, no games for me.  This is what happens now 100% of the time I try to log in with 'TV Authentication':

Capture1.PNG

And when I 'Retry' it brings me to an eternal blank white screen.  I need to clear my cache and browser history to even get back to the above error screen. Fruitless efforts really.

 

And can anyone give me any help?  NOPE!! The call center and live chat at Rogers says its a Telus thing, and all the reps at Telus says its a Rogers thing.  Thanks guys.

 

Okay well,  I KNOW my telus optik on-the-go acount works because I use it frequently.  In fact Im using it right now to watch a Game Center blacked out game I cannot access (although Rogers support says I can).  This leads me to believe its a Rogers problem.  Again, I did have 'TV Authentication' work for about 20 mins.

 

You might be asking why does all this matter if I can just watch the balcked out games on Telus Optik-on-the-go? Well for one, GC's quality is much better.  And two, I can use it in google chrome.  The hassle to deal with this is quickily becoming more than its worth.  Plus the Canucks arent that good right now so not being able to watch the blacked out games might add years to my life.  But, they're my team - so as Bertuzzi famously stated "It is what it is."

 

So this is my last resort - a post forum.

 

If anyone at Rogers has the capcity to verfiy my problem and help me, then I would ceratinly look at renewing my subscription for next year, but as of now, it's highly unlikely.

 

Thanks

 

Lance

 

 

 

I'm Here A Lot
Posts: 6

Re: Blackouts

@DSgamby

 

GCL WAS for local games......

Last year - when run by NHL, GCL showed all games in every market - no black outs at all. That why I bought it again this year, only to find out now that hey have blacked out games.

 

Last year, GCL would have been great for anybody and everybody. Now Rogers has now cut their market to only fans who live out of their 'hometown'.

 

Not sure why they are taking steps baclkwards. Especially now, when everything is moving to online streaming.  Rogers is essentially forcing us to use the competitions services.  Nice move!

I'm Here A Lot
Posts: 6

Re: Blackouts

@Dodge15

 

I agree, game center has become a joke since Rogers took it over.

I Plan to Stick Around
Posts: 11

Re: Blackouts

Agree 100%, thanks for sharing

I Plan to Stick Around
Posts: 46

Re: Blackouts

@lance_bennison GCL was never for local games. Even long before Rogers decided to take control of CI/GCL. It was for out of market games. I did not have GCL last year as they did not offer a monthly option so I can't confirm if they showed local games or not. I do know for a fact that despite MLB.tv says the Jays games are to blacked out in Canada. They were not. I would assume the same would have been for GCL last season and they decided to not allow it this season.
I'm Here A Lot
Posts: 6

Re: Blackouts

@DSgamby

 

I did own GCL last year so I can confirm they broadcasted local games because I watched them 90% of the time over local tv channels.  

 

MLB.tv did not run GCL last year so your point is irrelevant.

 

I cant believe that they went a whole season not realizing that they were showing blacked out games when they werent supposed to be.  

 

How do you know GCL was never for local games?  My point that last years GCL product was better is quite valid.  You have not shown facts to prove otherwise - so im sorry, your wrong.

I Plan to Stick Around
Posts: 46

Re: Blackouts

@lance_bennison Rogers controls MLB.tv in Canada. It is not them not realizing that they were showing local games when they weren't supposed to. It is them intentionally doing it because they wanted to. I know GCL/CI is not fo local games because it was marketed that way long before my old provider had it. I never said it was better this year. The only problems I am having now are unable to successfully log in. I can log in but it just has the loading circle. I then press back and sometimes it loads the game or I refresh the page and it loads. Never had these problems befoe the change to NHL.tv.
I'm Here A Lot
Posts: 6

Re: Blackouts

@DSgamby

 

So, what you're saying is that Rogers marketed the GCL product with blacked out games, but just ultimately didnt want to black out the games.  How does that make any sense?

 

I dont know what happened but last year I could watch all local games on gamecenter without any authentication process, and I want that back.  So anything you say about this and that means nothing to me.