Blackouts

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Retired Moderator RogersArthur
Retired Moderator
Posts: 385

Re: Blackouts

Hi, thank you for your post @melissabougie and sorry for the late reply. I can imagine how frustrating it must be to have this issue return.
• Is it the same case as before, where it stopped working after an update?
• Is it only working on your Android device and not the PC?
• Do you have the option to test it from another PC?
• What have you tried so far?

 

Regards,
RogersArthur

 

I'm Here A Lot
Posts: 6

Re: Blackouts

@RogersArthur

 

- Yes the same case as before, where it stopped after the update. Same issue, cannot watch ANYTHING now. This moment, I am clicking all the games available and everything is blacked out.

- Yes, same as before. It is only working on my android phone.

- Yes, but not luck with the other PC.

- Nothing else to try. Tried it with several other browsers, cleared cache all of that. But obviously this is not a browser issue.

 

This issue was rectified maybe couple of weeks ago? But not its back!

Retired Moderator RogersArthur
Retired Moderator
Posts: 385

Re: Blackouts

Hi @melissabougie,

 

If you're still experiencing the backouts issue I can definitely understand the inconveniences. I  have sent you a private message to reply to, from our @CommunityHelps. You can click here to access your inbox or click here to learn more about our Private Messaging system.
  

Your patience is greatly appreciated.

RogersArthur

 

I've Been Here Awhile
Posts: 2

Re: Blackouts

We still cannot watch any game.  None.  Sometimes not even the "Free Game of the Day" 

 

We use the PS4.  I've tried accessing from the laptop as well and have the same issue.

Retired Moderator RogersPrasana
Retired Moderator
Posts: 624

Re: Blackouts

Hi @Lynda_W

 

We can take a closer look into this for you. If you are still experiencing this issue, please send us a private message to @CommunityHelps the next time you are online and we can assist.

 

 

@RogersPrasana

I've Been Around
Posts: 1

Re: Blackouts

I am traveling in Hawaii for 3 weeks. On the GameCentre website it says that you can watch games while you travel. I thought Yay!

but today I tried to watch the Oilers Flames game in Calgary and was told by the NHL website that
"This game is subject to blackout restrictions in your area."

 hmm this makes no sense as no one in Hawaii is going to go to that game in Calgary!

Is this some bug in the system or do they really black out games in Hawaii...?

What else could be wrong? 

 

I Plan to Stick Around
Posts: 11

Re: Blackouts

You missed one heck of a game... wait till morning to watch.... I think you should check location services on your device... could it think you were still in your home area?     I'm not sure  but when I run out of all options... I open KODI and find the game I want to watch.. 99.9 % it works great.... the kodi app I think was called prosports.

 

good luck 

I've Been Here Awhile
Posts: 2

Re: Blackouts

Two days ago, on Thurs Oct 20, I went to the Rogers Game Center site on my PC to watch the Leafs game. It said the game was unavailable, due to being blacked out. I live in NB, so I am not in the Leafs market. Also, the game was not being televised nationally. (It was only being shown in-market on TSN4.)

 

So from what I understand, I should have been able to see the game. I never had any problem with Thurs night games last year. Has something changed? Am I going to be blacked out from all Mon, Tues, Thurs, and Fri Leafs games this year?

 

 

Moderator
Moderator
Posts: 1,301

Re: Blackouts

 

Hello, @vgodin72

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. The leafs game should have been available to you since you are in NB. We can have a ticket created for you to fix the issue, please send us a private message at @CommunityHelps when you are online. Our private messaging system is explained in this blog.

 

Cheers,

RogersMoin

I've Been Around
Posts: 1

Re: Blackouts

I'm also in N.B., trying to watch tonight's Leafs game and being told it's blacked out. This seems to only occur for games on TSN. Sportsnet broadcasts always seem to work fine.

 

Wayne

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