Rogers Community Forums

Resolved! Re: Changing Account Balance

Thank you for your advice with customer care. I did contact them and they said there was a system error and only the 317.81 bill is valid. I also checked the balance on the new account and that was what I calculated.

Resolved! Re: Charged for a phone that was returned!

My situation has been resolved, I was able to speak to a manager who was able to reverse the cost of the phone and the save and return cost since it was returned during the buyers remorse period. Thank you for responding.

Resolved! Re: Charged for a phone that was returned!

Hello, @Question19467. Thank you for being our Community member. I can understand how stressful this situation has been for you. The bill could have been generated before receiving the device at the warehouse. Once the processing is done, the cha...

Re: Compliments - Customer service - Rogers Store Reps

Hello, @majidali1954. We are thrilled that you joined our Community! Thank you so much for your kind words. We truly appreciate you taking the time to recognize the outstanding service from Mr. Haider and Miss Angela. It's incredible that their b...

Compliments - Customer service - Rogers Store Reps

I get good Service on Rogers store at (3021 Argentina Rd Unit 102, Mississauga, ON L5N 8P7) Mr. Haider and Miss Angela they have good business skill and good communication skill with customer. I will give 10 Stars to all agents at this store. Thanks...

Re: CTV App and GLobal TV App issues- cannot view CTV channel shows/Flavour TV shows on ROKU APP ...

Hello, @User_Taylor. Thank you for joining our Community and sharing your experience with your Roku device's CTV and Global TV apps. As of January 1, 2025, Global TV, CTV, and CityTV Video On-Demand (VOD) content will no longer be available on R...