Ever wonder how far away your Rogers Technician is? Now you can! Introducing Rogers EnRouteTM.
On the day of your scheduled appointment, Rogers EnRouteTM will let you know when your technician is on route and provide you with a live map with real-time updates on their arrival time. It’s another way that we’re working to save you time.
With Rogers EnRoute, you’ll receive useful, up-to-date notifications about your scheduled appointment, including:
Your choice of text and/or email notification(s) confirming your appointment — as soon as it’s been created.
An appointment reminder on the day of your scheduled appointment.
A notification when your technician has been dispatched to your address, with their name and your order number.
A live map with real-time updates on your technician’s arrival time as they make their way from their last service call to your home.
How do I get Rogers EnRoute for my technician appointment? If one of our technicians needs to go to your home and Rogers EnRoute is available in your area, your Rogers agent will let you know that Rogers EnRoute is available for your service appointment and confirm if you want to receive text and/or email notifications.
What cable products and services does Rogers EnRoute cover? Rogers EnRoute is available for installation and diagnostic appointments for the following cable products and services: Internet, TV, Home Phone, and Smart Home Monitoring.
How does Rogers EnRoute work? Once you schedule your appointment for a Rogers technician, you will receive the following notifications:
After you’ve booked your appointment, Rogers EnRoute will send you an appointment confirmation text and/or email.
On the day of your technician’s scheduled visit, you will receive a second notification reminding you of the appointment.
You’ll receive a third notification when your technician is on their way to your home. Open the link in the message to see a live map with real-time updates on your technician’s arrival time.
Note: You will need internet access to follow the link in each notification.
How will I know when my technician is arriving? When your technician is ready to go to your home, you will receive a notification by email and/or text. Open the included link to a see live map with real-time updates on your technician’s arrival time.
Can I modify the time or date of my appointment? To change your appointment, please contact us via Live Chat . You can also reach out to us via the links in your Rogers EnRoute notifications to reschedule your service appointment.
Note: You cannot make any changes to your appointment on the EnRoute appointment web page or by replying to the text and/or email notifications.
What if I won’t be home when the technician is scheduled to arrive? If someone else will be home when the technician is scheduled to arrive, you can forward the link in your text and/or email notification to that person and they will be able to see your technician’s updated arrival time. Make sure that the person at home is over 18 years old. Please contact us via Live Chat if you need to change your appointment.
Important: Rogers EnRoute is currently available in limited areas, but will soon be available in all areas where we offer cable products and services.
On November 15, we held our Ask an Expert: Pay Per Views event. We were fortunate to have @RogersShamere, a Product Manager, attend and answer everyone's questions. If you missed the event, do not worry. You can still read about the conversations HERE.
We also held our Rogers Community Forums Pay Per View 2016 contest! So without further adieu, let's see who won?
1. @Meowmix - Winner of a pair of WWE NXT Takeover: Toronto tickets for Saturday, November 19th, 2016
2. @Gdkitty - Winner of one reimbursed Pay Per View event
We’re proud to announce that Rogers is part of a select group of global companies that will be supporting Twitter’s new business support features! The new Twitter features will include a new page layout with a bigger, easier-to-find direct message button, and published service times so customers know when they can expect to get help. The new Twitter page also allows Rogers to pin the most timely, service-related tweets on our newsfeeds so customers can find the most relevant information quickly.
The screenshot below shows how direct messaging Rogers is as easy as a click of a button…literally!
To reach out, tweet us @RogersHelps or @RogersBuzz