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Hello Community!


The 2019 FIBA Basketball World Cup is taking place from August 31 to September 15, 2019 in China. 


The streaming service DAZN has bought the exclusive rights to carry all FIBA games this season. This affects all Canadian sports fans who watch through their TV subscriptions, and not just Rogers customers.


Since DAZN owns the broadcast rights in Canada, you will not be able to watch the 2019 FIBA Basketball World Cup games with your television subscription. You’ll need to subscribe to DAZN to stream the games. Please visit for more details.  


Canada’s first game is against Australia on September 1, 2019, at 3:30 a.m. ET.  


Visit FIBA Basketball at for the tournament schedule and more details. 


Hi Community! 


Staying connected with reliable WiFi is what our customers expect these days and our Ignite Bundles include fibre-powered internet, unlimited usage, and reliable WiFi where customers want it. 


The Ignite WiFi Gateway modem (XB6) and Ignite WiFi Hub are included for powerful WiFi coverage and controls. In cases where the home layout, construction materials, or other factors create additional signal interference, Ignite WiFi Pods are now available in New Brunswick and Newfoundland - a premium mesh WiFi solution designed to work exclusively with Ignite Bundles. 



Ignite WiFi Gateway

  • Included with Ignite Bundles for our best WiFi yet
  • Featuring the fastest WiFi technology, more antennas and built-in band steering intelligence

Ignite WiFi Pods

  • Based on technician assessment, pods are added if needed to extend WiFi coverage
  • Pods plug in to any electrical outlet throughout the home and connect wirelessly to the Ignite WiFi Gateway to work together as a single network

Ignite WiFi Hub

  • Use the app or website to easily manage who’s connected from anywhere, on any device
  • Stay protected by setting personalized controls and alerts


Who Can Get Them?


Ignite WiFi Pods are available as an option starting at $4.95/mo (for a 3-pack) for customers with an Ignite Bundle. During Ignite Bundle installations in New Brunswick and Newfoundland, the technician will test WiFi performance and optimize modem placement. Based on the assessment of the home conditions, if needed the technician may add pods to extend WiFi in the home for the following customers:

  • Customers having an Ignite Bundle installed for the first time
  • Existing Ignite Bundle customers who request a service call through Tech Support


As always we'll keep you posted on when the pods become available in Ontario. You can also keep an eye on all things new on the Ignite WiFi Hub page.


Hey Community,


Starting August 21, 2019, customers in New Brunswick can activate our Ignite TV service.  We are doing what it takes to Make More Possible for our customers in different regions.


Customers in New Brunswick will be able to take advantage of Ignite TV and experience the best in entertainment. They will have access to the same great features like All-in-One Search, Voice Remote and Instant On Demand.


Ignite TV services are available to New Brunswick customers who live in our cable footprint. We want to allow more Rogers customers will to take advantage of Ignite TV and experience the best in entertainment. 
You can now get a 3-product bundle starting from $109.99/mo. The bundle includes Ignite TV, Ignite Internet, and Ignite Home Phone.


The New Brunswick Ignite TV Bundles includes:

  • 1 Ignite TV Box.
    • Additional set-top boxes may be added for a monthly rental fee of $8 /mo.
    • You can have a maximum of 10 Ignite TV boxes per account.
  • 1 Rogers Ignite Modem and 5 email addresses.
  • IHP with unlimited Canada-wide long distance calling and seven popular calling features.
  • You can customize their services by adding channels (Crave + Movies + HBO) or theme packs to your bundle for an additional monthly cost.
  • These bundles do not include a term.


Good news! When you switch to an Ignite TV bundle, you can get a bill credit when you trade in an eligible owned NextBox(es). You will receive:

  • $25 bill credit for each NextBox 2.0 or 4K
  • $50 bill credit for each NextBox 2.0, 3.0 or 4K PVR


Check out for more information!


Hey Community,


On a tight budget this school year? Unlimited Internet offers for students have started!

Get up to $25 off/month for 12 months on select Ignite Internet packages!


This season, we’re going to focus on giving students fast, reliable internet at a great price so they can stream, game, and surf online on all their devices and so can their roommates.




Although the school year is still a few weeks away for some, it’s never too early to talk to students about Internet. New customers activating an eligible Rogers Ignite Internet package can save up to $25/mo towards their Monthly Service Fees for 12 months. There are no early cancellation fees with this offer and it is effective until the end of the day of September 30, 2019.


Plus, in the Atlantic region, were offering the following gifts with purchase for customers activating Ignite Internet 150u or higher package:

  • $50 Best Buy digital gift card
  • Special in-store discounts at Best Buy: 10% off a Toshiba Fire TV and up to $200 off MacBook laptops

For more details about our great offers, check out!


Hey Community,


Starting August 13, 2019, Ignite TV customers can add their monthly Netflix subscription charge to their Rogers bill!


Netflix Rogers Billing is eligible to the following:

  • Rogers customers with accounts that include post-paid wireless services
  • New Netflix subscribers or current subscribers that cancelled their subscription for at least 1 billing cycle.

Adding your monthly Netflix subscription charge to your Rogers bill lets you experience all of the great programming that you normally would with Netflix. You can watch award-winning TV shows, documentaries, movies and more! You can do all of this without the need to charge the fee to your credit card.


To subscribe to Netflix Rogers Billing, you need to create or reactivate your Netflix account by signing in to MyRogers:

  1. Sign in to MyRogers
  2. From the Overview screen, scroll down to the Add More Services section and click Netflix ‘Let’s Go’.
  3. Review and accept the Terms and Conditions to continue. You’ll be directed to
  4. Complete the sign-up process for your Netflix account.

If you’re an existing Netflix subscriber, you will need to temporarily cancel your Netflix subscription for 1 billing cycle (payment date). Once your Netflix subscription is cancelled, wait until 7 days after what the next scheduled payment would have been on your cancelled Netflix subscription (your billing cycle date), and then sign up for Netflix Rogers Billing in MyRogers to be eligible.


You should still contact Netflix for support for technical issues or promotions.


Hey Community,


We’re pleased to announce that Rogers will carry the Galaxy Note10+, and it’s available for pre-order now.


The Galaxy Note10 will not be available at any Canadian carriers. It will only be available in Samsung Experience Stores and at Best Buy.


Here are some of the key features of the Samsung Galaxy Note10 and Galaxy Note10+:

  • Run multiple applications and seamlessly flip between presentations, streaming videos and more with the powerful HyperFast processor and Intelligent Battery.
  • Use the Intelligent S Pen to take photos, rotate and crop images, jot ideas and instantly transform your handwriting into text.
  • The triple lens rear camera gives you the tools to unleash your creative side. Record cinematic video using DepthVision Lens while Zoom-In Mic captures rich sound in your videos as you zoom in.
  • Pre-installed screen protector.
  • Galaxy Note10+ only: Time of Flight sensor to more accurately create bokeh (depth/portrait) effects in photos and videos.

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Pre-Order Gift With Purchase


Customers who pre-order the Galaxy Note10+ on or before August 22, 2019, will receive a free pair of black Samsung Galaxy Buds ($200 value)! 
  • You will receive your black Samsung Galaxy Buds with your Note10+ when it ships.
  • You can’t exchange the gift for cash or a bill credit.
  • You have a 1-year manufacturer warranty with Samsung.
  • The offer is not available once there is no inventory regardless of when the offer expires.


Check out the Samsung Galaxy Note 10/10+ Reservation / Questions thread for more information! 😉


Hi Community!


As you may recall, we recently announced We're Adding Automatic Band Steering to Select Modems for Easy WiFi Optimization to optimize and simplify home WiFi performance. Great news, as of July 25th, the Band steering firmware roll out to Hitron AC family modems is complete. This firmware update will be the first that enables Band Steering by default as part of our easy connect on-boarding flow for our Hitron “AC” modems.


Band Steering will allow you to create a single home Wi-Fi network that automatically places your devices on the best available band. As some of you already know the Rogers Ignite Modem (Arris/Technicolour XB6) already supports this amazing feature which helps to ensure you get a more consistent and stable Wi-Fi experience!


Both CODA and AC family of modems support Band steering today, but the firmware Version will bring “automatic” band steering to only the Hitron “AC” models. 


NOTE: For CODA modems, Band steering can be enabled either through modem settings ( or MyWiFi app.


When is Band Steering turned on?

For updated modems, band steering will be enabled as part of the Easy Connect flow during initial setup or when the modem is factory reset. This means that you will not see a “WiFiName” & “WiFiName-5G” network when Easy Connect is finished; just a single network with the name and password they provided.


Check out  Turn on band steering with the Hitron CGN AC Family WiFi Modems  and Turn on band steering with the Hitron CODA-4582 modem for step by step instructions. 


To learn more about Understanding Dual-Band and Band Steering, check out the helpful video below: 



Hey Community,


On July 11, 2019, a new Smart Home Monitoring (SHM) package was made available – Smart Home Monitoring AutomateStay connected and protected from anywhere with live video streaming, real-time alerts and customized controls. It’s the smart home made easy.


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Available exclusively for Rogers Internet customers, SHM Automate allows you to easily manage and control your smart devices and self-monitor your home.


What You Should Know:

  • No Touchpad: There is no Touchpad with the Automate package. You can use the Smart Home Monitoring app and new plug-in Smart Hub to control the camera, lighting, and sensors in your home.
  • Self-Monitored: The plan does not include professional 24/7 Central Monitoring. Instead, you will get alerts sent directly to your device via email or text message (depending on your alert settings).


What’s Included?

With the SHM Automate Hardware Kit, you get $299.96 of hardware for $0 upfront. The kit is only available on a 2-year term (standard Early Cancellation Fees apply). You cannot remove hardware from the kit, but you can certainly add additional hardware to best suit your needs.


The required Hardware Kit includes:

  • 1 HD Day/Night Camera; value of $169.99 
  • 1 Smart Hub; value $54.99 
  • 1 Door and Window Sensor; value of $49.99 
  • 1 Light Bulb; value of $24.99 


The Smart Home Monitoring Automate plan includes Lighting and Appliance Control and Live Video Streaming.


What to Know About Installation and MyRogers Setup

Smart Home Monitoring Automate is only available with professional installation ($99). It's ideal to setup your MyRogers account, and download and install the SHM mobile app before the technician arrives. The technician will be using your device and your SHM mobile app to complete the installation and setup. 


For more information on the Smart Home Monitoring app, be sure to check out this video:


Hi Community! 


Rogers Cup is almost upon us! 


Some of the top tennis players in the world will touch down in Canada for the 2019 edition of the Rogers Cup. 


The men’s tournament will take place at the IGA Stadium in Montreal from August 2-11. On the men’s side, current fan favourite Félix Auger-Aliassime along with Milos Raonic and Denis Shapovalov will gain direct access to the main draw.


The women’s matches will be played at the Aviva Centre at York University from August 3-11. Canadians Leylah Annie Fernandez and Eugenie Bouchard will join as wild-card entries at the upcoming Rogers Cup women’s event in Toronto. They will be joining world no. 26 Bianca Andreescu of Mississauga, Ontario, in the main draw.  


Ready for the tennis experience of a lifetime? Visit Rogers Moments to win tickets to Rogers Cup finals, meet a top tennis pro, get tips from a Tennis Canada coach and more! 

To view the terms and rules for the Rogers Moments Tennis Contest please click here.


Rogers Cup presented by National Bank is happy to announce a new partnership with Canada’s largest security provider and private sector employer of veterans, Commissionaires. In an effort to recognize all the armed forces do for our country, a Commissionaires representative and a former veteran, will conduct the coin toss on Centre Court ahead of the session’s semi-finals match. 


For ticket purchases and package options, please click here or call 1 (877) 283-6647. 


Sportsnet is set to serve up exclusive national English-language coverage of every round of the 2019 Rogers Cup presented by National Bank on Sportsnet, Sportsnet ONE and Sportsnet NOW. Please see Rogers Cup 2019: Full Sportsnet broadcast schedule for details.



Who’s your favourite for the tournament this year?