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Community Manager

We've Been Doing Some Housekeeping!

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Moderator

Hey Community,

 

Accidents happen! If you missed out on device protection when you first got your phone, you’re in luck! 


Good news! Open enrollment for our device protection plans is here again.

Sign up by September 6 and get peace of mind!

 

Learn more about Rogers Premium Device Protection, here.

 

To sign up, you have a few options:

 
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Moderator

Hi Community!

 

This is a reminder for our baseball fans! Prior to the season, MLB awarded exclusive broadcast rights of 13 regular season games from across the Major Leagues to YouTube. Those 13 games will not be available on television or through any other streaming service in Canada or the US.

 

At this time, MLB has selected the July 23rd 2019 (7:00 p.m. ET) game between Cleveland Indians and Toronto Blue Jays.

 

You can watch the game on YouTube through any connected device. Ignite TV customers can watch the game through the Sports app by selecting the Youtube/MLB tile when the game is live. They can also use Voice Commands on their remote by saying “MLB YouTube”.

 

Sportsnet will continue to deliver these games to fans along the Sportsnet Radio Network, including on Sportsnet 590 The FAN, Sportsnet 960 The FAN and Sportsnet 650.

 

As more games are announced, you can find the complete details here: www.youtube.com/user/MLB.

 

If you’d like to provide feedback on the league’s decision you can contact MLB at csresponse@mlb.com.

Moderator

Hey Community,

 

On July 10, 2019, we introduced Edge Financing. It’s an affordable and easy way for customers to pay off their device over 24 or 36 months! We’ve also renamed the 2-year subsidy tiers on our plans. Instead of Premium, Premium+ and Ultra, they’re now called Edge 20 Tab, Edge 30 Tab and Edge 40 Tab.

 

Edge Financing is available online, in Rogers stores and by contacting customer service.

 

Edge Financing lets you finance a device or phone for $0 down, 0% interest, with equal monthly payments over 24 or 36 months. It’s so similar to Easy Pay that it’s replacing it! All the processes are the same as Easy Pay, except for a few eligibility rules:

  • The 36 month option is only available for phones
  • Edge Financing is not available for:
    • Certified Pre-Owned devices
    • Customers who finance their Unison device(s) on the same telephone number
    • Wireless Home Phone
  • You need to get a Rogers Infinite Edge Financing plan.
  • You no longer need to have 1-month tenure to finance a device.
  • You are now able to finance devices over $900, there is no longer a limit for how much can be financed.

Note: Customers who were on Easy Pay before July 10, 2019 will remain on Easy Pay (no impact for them).

 

For more information about Rogers Infinite plans, read the Rogers Infinite Plans page.  

 

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How Edge Financing Works

  • Taxes and fees: We apply all applicable taxes for the full retail price of the device on the first bill, along with a Setup Service Fee. We don’t apply taxes to the monthly device payment.
  • Voluntary Payments: You can make additional voluntary payments towards the device balance by contacting Customer Service. These voluntary payments reduce the monthly financing payment, not the number of months remaining on your financing.
  • Device Balance: You will be charged the full Edge Financing balance if you:
    • Cancel or port out your number (including non-payment)
    • Perform a Transfer of Responsibility
    • Want to move from an Edge Financing plan to a subsidy-based plan (Edge Tabs)
    • Upgrade during your term
    • Switch from 24 to 36 months financing or vice versa

Comparing your options

You now have multiple pricing options when you sign up with Rogers:

  • No Tab (Bring Your Own Device): No commitment or term contract needed. Month-to-month agreement.
  • Edge Financing: 24 or 36 month financing with $0 down
  • 2-year terms (Edge tabs): Pay more for the device price upfront but lower monthly payments (upfront price can be discounted during promotional periods).
  • Upfront Edge: Low upfront cost and the customer returns the device to the store at the end of their agreement (available on Edge 30 and 40 in select channels). 

 

New Simpler Tabs Are Here! Introducing Edge Tabs!

We’ve also renamed the Rogers Infinite tiers to make things simpler. We call them Edge Tab plans and they clearly indicate the monthly device amount.

  • Edge 20 Tab – replaces Premium (No tab price + $20)
  • Edge 30 Tab – replaces Premium+ (No tab price + $30)
  • Edge 40 Tab – replaces Ultra (No tab price + $40)

 

Check our FAQ page for more info about Edge-financing >

Moderator

Hey Community,

 

We know some of you may be travelling abroad this summer. We’ve changed how millions of Canadians can use their phones with Roam Like Home so they can use talk, text and data, worry-free, while travelling.

 

Last summer, Roam Like Home was made available in these new destinations: Belize, Indonesia, Macau, Macedonia, Malaysia, Philippines, Saudi Arabia, Serbia, Singapore, Thailand, U.A.E. and Vietnam.

 

To continue with our strategic goals of innovation and network leadership we are pleased to announce that since July 3rd the following enhancements have been implemented to our current VoLTE Roaming functionality:

Local Time Zone Support for VoLTE/ViLTE

  • Your bills will now show local time zone and roaming country

WiFi to/from VoLTE Support for hand-off of voice/video calls (supported handset and firmware required)

  • WiFi to/from VoLTE voice/video calling enabled in roaming environments.

With Roam Like Home, your plan travels with you to 125+ destinations around the world. Keep doing the things you love online the way you do at home. For more information, visit www.rogers.com/travel!

 

Résultats de recherche d'images pour « roam like home »

 

 

For those of you who may be travelling within Canada, we've got you covered! Extended Coverage is now available in Nunavut.

 

As of July 3, 2019, we’ve entered into a new roaming partnership with SSI Micro, marketed as Qiniq.

Our customers travelling to Yellowknife or one of the 25 communities in Nunavut will be able to take advantage of Extended Coverage access (LTE data and 2G voice).

 

As per the regular EXT policy, you will not be aware of what network carries your Extended Coverage, but you will see ‘EXT’ on your device. Want more details? Visit our Network Coverage page!

 

Moderator

Hey Community,

 

As the result of a rain delay, the International Cricket Council (ICC) is postponing the World Cup semi-final between New Zealand and India. It was originally set for July 9, 2019. The match will now occur at 5:30 a.m. ET on July 10, 2019.

 

Digital TV and Ignite TV customers can watch the match on Pay Per View (PPV). For those of you who have already paid for the match, you can watch at no charge on the following channels:

  • Digital TV: Ch 368
  • Ignite TV: Ch 430

 

For more information on the International Cricket Council (ICC) World Cup, take a look at our blog or check out the up-to-date schedule here.

 

Any schedule changes to upcoming semi-final and final matches will also be shared here.

Stay tuned to make sure you are up to date!

Moderator

Hey Community,

 

Good news! Since June 25, we’re providing Ignite TV customers with the best entertainment experience by adding Ultra HD (4K) programming to our On Demand library.  

 

Ignite TV customers are now able to stream top titles such as Logan Lucky, Detroit, The Salesman and much more, in pristine Ultra HD quality. 

 

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We’re working to bring 4K content at no additional charge to customers with network subscriptions and other applications. 

 

Remember that to access 4K content,you must have a 4K TV. If you don’t, you’ll see a warning message advising you that you don’t have 4K capabilities. However, you would be able to view the program in high definition (HD). 

Moderator

Hey Community,

 

This weekend's MMA event is going to be one for the books! 

A championship doubleheader will wrap up UFC International Fight Week in Las Vegas on July 6, as pound-for-pound greats Jon Jones and Amanda Nunes both put their belts on the line against hungry contenders at UFC 239.

 

In the main event, light heavyweight champion Jones hopes to extend his latest reign at the top when he battles Brazilian power striker Thiago "Marreta" Santos. In the co-main event, double champ Amanda Nunes moves back down to 135 pounds to defend her bantamweight crown against former world champion Holly Holm.

You don't want to miss UFC 239, LIVE this Saturday, from the T-Mobile Arena, in Las Vegas.

 

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UFC 239: Jones vs Santos

JULY 6, 2019 | 9:30 PM ET

 

As usual, Sportsnet Pay Per View allows you to catch this special event, uncut and commercial-free.

 

 

Ignite TV

Digital TV

Channel(s)

  •  499 (HD)
  • 348 (HD)
  • 350 (SD)

Price

  • HD: $64.99
  • HD: $64.99
  • SD: $59.99

 

Ignite TV

Experience live Pay Per View events on Ignite TV – the game-changing IPTV system from Rogers. Order the programs you want using your Voice Remote on Channel 499.

 

Digital TV

Using your remote, order any Pay Per View event on Channel 348 (HD) or 350 (SD) or call 1-866-400-9284. 
Watch Pay Per View previews on Channel 347.