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Moderator

Hey Community,

 

Good news! We're modernizing the Rogers Repair Program. This means we're offering you a quick and easy repair experience right when something happens to your device. Start with the Device Toolbox: the online troubleshooting and repair process within the MyRogers App. You can also reach out to our technical support experts, or visit your local Rogers store.

 

With the Rogers Repair Program, you get access to:

  • Walk-in repair which will have your device repaired in hours (as opposed to days) at a repair location convenient for you.
  • Real-time tracking on the progress of your repair 24/7 at the click of a button.
  • Timely email notifications on the progress of your repair at key milestones.
  • Access to premium loaner devices if needed.

 

Here are the benefits of the modernized Rogers Repair Program:

 

1. Walk-in repair

  • Shorter Turnaround time (get your phone repaired within hours instead of having to wait over a week).

2.  Support via multiple channels

  • You can start or track the repair through any channel – your preferences being based on your needs or convenience.

3. Improved notifications

  • Email notifications sent out at major milestones, to inform you on the progress of the repair to better set your expectations.

4.  Improved Courtesy Phone availability

  • Samsung Galaxy S8 as a Courtesy Phone without a deposit (for most customers).
  • Ability to have a courtesy phone shipped to your location if the store is out of stock or if you are processing it through technical support or online.

5. On-device diagnostics with Device Toolbox

  • Now you can do a self-diagnostic when processing through tech support and online.
  • Get tips & tricks to help improve performance and potentially resolve many common issues

6.  Better integrated with Device Protection

  • Make a Device Protection claim with your Rogers.com account
  • Easier transition from repair into Device Protection if the device is ultimately out-of-warranty (for Device Protection subscribers)

 

For more information, check out our Rogers Repair Program FAQs.