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Moderator

Hey Community,

 

Are you ready for the LIVE Wilder vs. Fury fight?

It takes place this Saturday, December 1, 2018!

 

 

Check out this post for more information!

 

Moderator

Hey Community,

 

As of October 22, 2018, the Canadian Union of Postal Workers (CUPW) are taking part in a rotating strike.

This rotating strike targets a few specific locations at a time before moving on to other locations.

 

During that time, Canada Post services won’t be available in the affected area. However, Canada Post will continue to accept, process and deliver mail and parcels in all other areas.

 

The current locations targeted by the strike as of November 26, 2018 are:

  • Fraser Valley West (BC)
  • Hamilton (ON)
  • London (ON)
  • Royal City (BC)
  • Scarborough (ON)
  • Vancouver (BC)

 

 

We’ll continue to send paper bills during the rotating strike. We will also continue to complete other requests that we send through Canada Post, such as refund cheques or bill reprints. However, we want to let you know that the labour disruption may affect our delivery timelines.

 

We’ll try to provide updates each time the strike impacts a new area. 

If you would like more information about the rotating strike, please refer them to the CUPW’s website, cupw.ca.

Moderator

Hey Community,

 

On November 28, 2018, there will be a test of the Wireless Public Alerting System.

These test alerts will go out customers with enabled devices.

 

The test will occur at 2:55 p.m. in Quebec and 1:55 p.m. local time for the rest of Canada.

 

We’ve updated our automated system, websites and social media with messages about these test alerts.

 

 

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If you have questions, keep in mind that you can visit rogers.com/wireless-public-alerts  for more information.

Moderator

Hey Community,

 

Our website is one of the key ways that we interact with our customers to communicate our brand, products and promotions.

On November 16, 2018, we’ve launched our redesigned Rogers.com homepage!

The new homepage is more efficient and intuitive for our customers.  It is clean and clutter-free and allows for easy navigation.

 

There was a staggered approach to the roll out, with all customers seeing the new homepage by November 19, 2018.

 

 

Changes to the homepage include:

  • New banner and cards sections to showcase our featured products and promotions
  • New navigation buttons to switch between Personal and Business view
  • Promotions section moved under the Shop menu
  • New QUICK LINKS section in the Search
  • FIND A STORE section moved up in the mobile view menu for easier access

 new rogers com.png

 

Please provide us with your thoughts on the enhancements and report anything unusual. We'll gladly pass along the your feedback! Smiley Wink

Moderator

Hey Community,

 

The online world is constantly evolving. With every new platform, app or social media site, the possibilities for a rich, connected experience grow. But there are online risks, too.

 

At Rogers, we encourage our customers to always be aware of cyber safety. Whether it is phishing, attempted identity theft, or other threats, we take cyber security very seriously and want to help protect our customers.

 

The good news is that by taking a few small security steps, customers can enjoy all the internet has to offer, while staying cyber safe!

 

Remember, Rogers will never ask you to send us your personal or account information via email or text message. You can forward suspicious emails to abuse@rogers.com and suspicious texts to 7726 (SPAM).

 

For more information, click on the images below to access useful articles:


internet email.pngavoiding.pngprotecting.png

Retired Moderator RogersRoland

Hey Community,

 

As you might know, there is a labour disruption at Canada Post. This means that delivery of your paper bill could be delayed or interrupted. Also, if you normally mail in your payments you could be affected.

 

This rotating strike target a few specific locations at a time for a period of 24 hours before moving on to other locations. During that time, Canada Post services won’t be available in the affected area. However, Canada Post will continue to accept, process and deliver mail and parcels in all other areas.

 

The current locations targeted by the strike as of November 8, 2018 are:

  • Annapolis Valley (NS)
  • Antigonish (NS)
  • Baie-Comeau (QC)
  • Brantford (ON)
  • Breton (NS)
  • Bridgewater  (NS)
  • Chibougamau (QC)
  • Côte Nord (QC)
  • Cranbrook (BC)
  • Cumberland (NS)
  • Farnham (QC)
  • Guelph (ON)
  • Kamloops (BC)
  • Liverpool (NS)
  • Matane (QC)
  • Midland (ON)
  • New Glasgow (NS)
  • Orillia (ON)
  • Oshawa (ON)
  • Parry Sound (ON)
  • Penticton (BC)
  • Pictou (NS)
  • Port Hawkesbury (NS)
  • Quesnel (BC)
  • Rivière-du-Loup (QC)
  • St-Hyacinthe (QC)
  • Thetford Mines (QC)
  • Truro (NS)
  • Vernon (BC)
  • Williams Lake (BC)
  • Yarmouth (NS)

 

To help make sure you can get your bill, consider switching from paper to online billing. With online billing, you’ll receive an email notification as soon as your bill is ready. Then, just sign in to MyRogers to view, download and print a PDF version of your bill.  

 

Already switched to online billing? Great, you’re all set. If you’d like to switch now see our steps below.

And remember, you can always view your bill and make a payment in MyRogers – online or through the app.

Retired Moderator RogersRoland

Hey Community,

 

Great news!

 

Rogers announced improved wireless service in three neighbourhoods in the nation’s capital: Manotick Main Street and O’Grady, McKeown and Coker, and Orleans Village. Now, Rogers and Fido customers in these areas will have a faster, more reliable and consistent wireless experience than ever before.

 

“Our customers want high quality wireless access wherever they are, whether it’s working on the go, staying connected while running errands around Greely, or even just using their device in their own backyard in Orleans,” said Arnold Abramowitz, Vice-President, Wireless Access Networks at Rogers Communications. “We are on the brink of the next generation of network technology, so these wireless enhancements not only connect customers in Ottawa to the moments that matter most in their lives today, but they also prepare our network for tomorrow.”

 

With this network investment, Rogers and Fido customers in Ottawa will be able to connect to more of the things they love, whether that means streaming their favourite videos, downloading work documents, posting on social media or even just chatting with friends. This investment also improves the wireless experience for our business customers, like those in the automotive and construction sectors in Greely. Today’s announcement is one of several recent Rogers wireless investments in Ontario including Brampton, Port Dover, Sarnia and Cambridge.

 

Rogers is currently working on a multi-year program to bring 5G to Canadians and to drive Canada’s economic growth. Recently, Rogers announced plans to launch a national LTE-M network to enable the next era of IoT solutions in Canada, as well as a 5G research partnership with University of British Columbia, and a national infrastructure agreement with Ericsson. Earlier this year Rogers completed live 5G testing at Rogers Centre and is currently testing 5G global standards. Rogers continues to upgrade its 4.5G network with the latest 5G-ready technology to be ready for 5G commercial deployment in 2020.

 

To learn more about Rogers, click HERE.

Retired Moderator RogersRoland

Hey Community,

 

We got some great news!

 

Starting today, November 1, 2018, TMN/HBO has changed to Crave + Movies + HBO. What does this mean? It means users can now gain access to an additional 10K hours of additional on demand content.  Users get access to first-run Hollywood movies, current and past seasons of must-see HBO and Showtime series, ground-breaking Crave Originals and more. You can watch live and On Demand content through your digital box, or by streaming online through Rogers Anyplace TV, the Ignite TV app or the Crave website and the Crave app.

 

Current TMN/HBO subscribers now gain access to Crave at no extra cost.  Access to the app is free with a subscription to one of the Crave packages and with an active MyRogers profile. 

 

To learn more about this new exciting change and product pricing, check out the Crave site!