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Hey Community,


Today, we're taking the opportunity to raise awareness on a newly identified malware and how to protect yourselves. Mirai is malware that turns Internet of Things (IoT) devices into remotely controlled botnets that can be used in large-scale distributed denial of service (DDoS) attacks. It primarily targets online consumer devices such as cameras, printers, routers, home theater systems, smart thermostats and other online appliances.


Mirai continuously scans the internet for these IoT devices and infects them by using a table of common factory default usernames and passwords to log into them.




What impact does it have on us?

With the release of the Mirai source code on the Internet, there are increased risks of more botnets being generated. Botnet attacks can severely disrupt an organization’s communications or cause significant financial harm.

Software that is not designed to be secure contains vulnerabilities that can be exploited. Software-connected devices collect data and credentials that could then be sent to an adversary’s collection point in a back-end application.


What measures should we take?

In order to remove the malware from an infected IoT device, users and administrators should take the following action:

  • Disconnect device from the network.
  • While disconnected from the network and Internet, perform a reboot.  Mirai malware exists in dynamic memory, rebooting the device clears the malware.
  • Ensure that the password for accessing the device has been changed from the default to something stronger.
  • Contact your IoT device manufacturer to get help with security patches and updated firmware.
  • Disable Universal Plug and Play (UPnP) on routers unless absolutely necessary.
  • You should reconnect to the network only after rebooting and changing the password. If you reconnect before changing the password, the device could be quickly re-infected with the Mirai malware.


For more information or to discuss this matter in depth, feel free to check out and post on our Scam, Phishing & Fraud Discussions board.


Hey Community,

With the Ignite TV app, you can watch your favourites anywhere, anytime. Here is how to get started:


Downloading the app

  1. Enter your device’s app store.
  2. Search for “Ignite TV.”
  3. Select Download.

Signing into the app

  1. Open the Ignite TV App. 
  2. Use your MyRogers username and password to sign into your Ignite TV account.
Basic use
  1. Swipe from left to right to open the main menu.
  2. Select one of the following ways to watch.
  • Saved: View the For You screen, your completed and scheduled recordings, your Favourites and your purchases and downloads. This section is also where you can Download & Go .
  • Live TV: View All Channels (all your channels with TV listings), your Favourite Channels (channels you’ve Favourited) or TV Go Channels (channels that can be watched on the go).
  • Browse: Browse On Demand movies and TV shows by genre, including TV, Movies, Sports, Networks, Kids and News.
  • Settings: Access and manage your Ignite TV App settings like accessibility options and parental controls.
Downloading a program to your mobile device

Learn how to use the Download & Go feature of the Ignite TV app, which lets you download a program to watch on your mobile device.

  1. Tap Saved. All your Ignite TV recordings and purchases will display.
  2. Tap the program you want to download.
  3. Once downloaded to your mobile device, the title will be “checked out” from the rest of your Ignite TV – so you can only access it on your device until you return the title to the Cloud.
Returning a program to the Cloud
  1. In the Ignite TV app, tap Saved.
  2. Tap the downloaded program you want to return.
  3. Tap Return.

Good to know: Returning a program to your PVR removes it from your device and makes it available to watch on TV or to download on another device.

FAQs about the Ignite TV app

How many people can be streaming Ignite TV on my account at the same time?

Here are the per account streaming limits through the Ignite TV app and portal:

  • In-home streams only - up to 5 at once.
  • Out of home streams only - up to 2 at once.
  • Combined in and out of home streams - up to 5 at once.

For example, if there are 2 out of home streams happening at once, then only 3 in-home streams will be allowed at the same time. These limits do not apply to your Ignite TV box.


Is there any Ignite TV content that isn’t available for Download & Go?

Yes, any programs that are available for Download & Go are clearly marked, so there’s no confusion.


How many devices can Download & Go the same content?

Up to 5 devices can Download & Go PVR recordings at once, and up to 3 devices can Download & Go Rogers On Demand content.

Can I control which devices under my account can use Download & Go?

Yes, you control the Download & Go capabilities of each connected device via the Ignite TV app.

Does a recording have to be complete in order for me to Download & Go and watch it out-of-home?

Yes, PVR recordings are only available to watch on the go once the program recording is complete.

How long are my downloads available on my device?

Downloads are available for 30 days, after which time they expire.



Are you interested in having Ignite TV set up in your household? Let us know!

Please reach out to @CommunityHelps for a quote or to learn more about our current promotions!

We look forward to answering all of your questions. Smiley Wink

Community Manager

The next Beta Test has arrived!




The Rogers MyWiFi Beta Test is our next beta test, open from October 15th 5PM to October 26th 5PM. There will be a survey to submit following your testing period.


To show you how much we value your feedback, we will be conducting a random draw amongst all eligible beta participants who complete the survey for a chance to win one of three $50

(see full contest rules here).


What is the Rogers MyWiFi App?

  • It’s an easy way to manage and optimize your Rogers home WiFi
  • It lets you set automatic WiFi-off bedtime schedules, run speed tests, share or reset WiFi passwords, troubleshoot WiFi signal and security issues.
  • It’s FREE to download and use!


Here are a few App and Beta Test eligibilities to get you started:


You Must:

  • Be a Rogers residential Internet customer with a Hitron CODA-4582 modem
  • Have an Android or iOS phone
  • Be willing to test the app and provide detailed feedback both in the survey and here in the Rogers Community Forums



What We Need From You:

  • Install the Rogers MyWiFi (Early Access) app from the Google Play Store or Apple App Store and use it for at least 2-3 days
  • Then, provide detailed feedback via the Rogers MyWiFi beta test survey
  • Feel free to share any tips, tricks and insights right here in the Community!


What are you waiting for?  To get started, simply download the Rogers MyWiFi Early Access app from the Google Play Store or Apple App Store and begin!






No purchase necessary. Contest closes October 26th 2018 5PM. Open to residents of Ontario, New Brunswick and Newfoundland who are over the age of majority. Three (3) Prizes to be won. Approximate retail value of each prize is $50.00. One entry per person. Odds of winning depend on number of eligible entries received. Skill-testing question must be correctly answered to win. Entry form and full contest rules here.


Hey Community,


These days, our customers have more and more devices online at the same time in their homes.

To help you manage and optimize your home WiFi, we’re launching the Rogers MyWiFi app.


It’s the easiest way for you to control your home WiFi. The app is free to download and currently available for early access from the Apple App Store and Google Play Store. Please refer to the highlights below.



• Rogers Internet service

• Compatible Rogers modem (Hitron CODA-4582 and CODA-4582U to start, more models coming soon)

• Works only when connected to Rogers home WiFi

• App designed for smartphone use only


With the MyWiFi app, you can:

• See all the devices connected to your home WiFi network

• Control online access for kids with automatic WiFi bedtime schedules

• Pause or block Internet access for devices as you choose

• Easily reset or share your WiFi password

• Create a separate, secure network for your guests

• Test the speeds (up to 1 Gbps) from the internet to your modem and to your device


With troubleshooting tools and automatic alerts you can optimize your WiFi signal and security without having to call our technical support. You'll also have the ability to customize your modem settings with advanced controls!


If you're thinking of checking it out, you can participate in the Rogers MyWiFi App Beta Test Contest!

Don't forget to read the Terms and ConditionsSmiley Wink

Retired Moderator RogersRoland

Hello Community!


It's that time of year, time to begin the next chapter of our Resident Expert program. In this update, we welcome some new faces to our team but also saying farewell to some familiar faces.


We would like everyone to give a warm welcome to our newest members to our Resident Expert team, @nasa25 & @57!


 If you're not familiar with the Resident Experts, they are tenured members of the community who have a demonstrated track record of posting helpful, objective responses and have committed a significant amount of their time to building the Rogers Community Forums.  


They're identified by the Resident Expert rank and icon in the community:





Your Resident Expert Team (*new):



@57 *







We would also like to thank again @OLDYELLR@Meowmix and @robindp for their past contributions to our Community. We are sad to see them leave our Resident Experts team.


Why should I become a Resident Expert?


Resident Experts get access to a private board where we'll be asking for feedback on Community-related decisions from design to features to programs; they also get a special rank in the Community and a few other exclusive privileges. 


RE's are NOT Rogers employees; RE's are volunteers in the community and we're grateful for their help!



How do I become a Resident Expert?


We're always on the lookout for new members to invite to the Resident Expert program.  Do you consistently provide help to other users in the community?  Do you have a positive attitude towards Rogers and our community?  You never know … we might tap you on the shoulder one day! 


Think we should consider you as a Resident Expert?  Feel free to reach out via PM. 


Congratulations to our new Resident Experts!  We're proud that you've chosen to hang out here with us and share your knowledge and passion with the rest of the community!





Hey Community,


Microsoft is expected to release its next major Windows 10 update (Redstone 5) in October.

This update will make older anti-virus products incompatible with Windows 10 – including the current version of Rogers Online Protection (ROP).  


In response to this, Rogers Online Protection 2019 is released to ensure that our customers running ROP on Windows 10 will not be impacted.


ROP 2019 will be available today, October 4th, for new installs and built-in to the upgrade flow for the existing ROP Windows 10 customers.  These customers will be see Upgrade Message as below:

Sans titre.png

A Final Upgrade Message will be prompted after 10 days if upgrade has not been performed:


Sans titre.png

Some of the improvements include:

o    Upgraded scanning/detection and clean up algorithms along with a new user interface

o    Addition of Ransomware protection, Webcam protection and Wi-Fi security


This new version also removes Personal data filter, Safebox and Chat encryption.

As it previously was before, users upgrading from ROP 2015 to ROP 2019 will have to re-create any Parental Control rules.

Retired Moderator RogersRoland

Hey Community, 


As the biggest stars of the NHL hit the ice for the opening puck drop, Sportsnet will be rinkside to deliver exclusive national English-language coverage of the 2018-19 NHL season, beginning Wednesday, Oct. 3.


As Canada’s Home of Hockey, the opening week of Sportsnet’s national NHL broadcast schedule features 11 must-see national matchups with all seven Canadian teams in action. Returning for another season, Sportsnet’s marquee nights – Hockey Night in Canada, Scotiabank Wednesday Night Hockey and Rogers™ Hometown Hockey™ – also get underway this week and will continue to headline Sportsnet’s regular season coverage.


Some new and returning faces anchor Sportsnet’s hockey coverage this season with Jeff Marek joining Scotiabank Wednesday Night Hockey as host and Caroline Cameron taking on the hosting role for Hockey Central Tonight. Marek will also share hosting duties with David Amber on Hockey Central at Noon while Brian Burke joins Hockey Night in Canada on Saturday nights and the Scotiabank Wednesday Night Hockey panel.


Adding to its NHL lineup, Sportsnet is also launching the inaugural season of Sportsnet #IceSurfing on Twitter, beginning Tuesday, Oct. 9. Hosted by Marek alongside analyst Jason York and Steve Dangle, who will be monitoring and interacting with the show’s audience on the social platform, Sportsnet #IceSurfing provides fans with a new way to watch the sport they love. Set to stream weekly on Sportsnet’s Twitter account, #IceSurfing follows all the excitement by jumping from game to game to show highlights, provide up-to-the-minute analysis and share immediate reactions of all the evening’s biggest plays.

Below are the broadcast details and channel allocations for NHL opening week on Sportsnet. All games listed are available to stream live on Rogers NHL LIVE and Sportsnet NOW.


Wednesday, Oct. 3

Noon ET / 9 a.m. PT – Hockey Central @ Noon (Sportsnet ONE) (Sportsnet 590 The FAN)


6 p.m. ET / 3 p.m. PT – Hockey Central Tonight (Sportsnet)


7 p.m. ET / 4 p.m. PT – Scotiabank Wednesday Night Hockey – Doubleheader

  • Montreal Canadiens @ Toronto Maple Leafs (Sportsnet & Sportsnet 360) (Sportsnet 4K)

Followed by

  • Calgary Flames @ Vancouver Canucks (Sportsnet & Sportsnet 360)