Recently, we launched Anna, our new virtual assistant available on Rogers.com. Now the first stop when customers contact us through online chat, Anna uses artificial intelligence (AI) to learn every day to quickly and accurately answer commonly asked questions (i.e. how to pay a bill or how Roam Like Home works, etc.) with automated responses.
If Anna can’t answer a question, customers will be redirected to a live agent (they can also choose to speak to a live agent at anytime).
This is just another example of how Rogers is creating a best-in-class customer experience and we’re excited for our customers to give it a try!
Rogers announced improved wireless service inSaskatoon,in the neighborhood of Stonebridge. Now, Rogers customers in this residential and commercial area will have a faster, more reliable and consistent wireless experience than ever before. This announcement is one of many recent Rogers wireless investments inSaskatchewan,including Reginaand Hampton Villagein Saskatoon.
Rogers also announced it has improved wireless service at the Burnaby Lake Sports Complex, a busy athletics facility on Kensington Avenue and Sprott Street, as well as along a portion of Burnaby Lake.
With this network investment, Rogers customers inBurnabywill be able to connect to more of the things they love, whether that means streaming a sporting event, downloading work documents, posting on social media or even just chatting with friends.
Good news! Today, Rogers announced a new milestone for its pioneering Connected forSuccess program with its 300th housing partner.
Launched in 2013 and the first program of its kind inCanada, Connected for Success offers low-cost, high-speed internet to subsidized tenants and members of housing partners across the Rogers cable footprint inOntario,New BrunswickandNewfoundland. With 300 housing partners, over 200,000 households are eligible.
Eligible families can enjoy 10 Mbps download speed, 100 GB of data, free installation, and modem rental for only $9.99 per month + taxes. No contract or credit check is required upon sign up.
Rogers is also participating in the Government ofCanada’sConnecting Families initiative, which launched last month and offers the same service to eligible families who currently receive the maximum Canada Child Benefit. Connecting Families participants are randomly selected by the Government of Canada to participate in the program and receive a letter from the government with an access code needed to sign up for the program.