Rogers Community Forums Blog

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Moderator

Hey Community,

 

Super Bowl LIII, featuring the New England Patriots and the Los Angeles Rams, is happening this Sunday February 3, 2019. Here’s what you need to know:

 

Watching on Digital or Ignite TV:

  • Viewers can watch this year’s game on CTV, CTV2, TSN and CBS.
  • The Interactive Programming Guide (IPG) listings will show the game starting at 6 p.m. but the kickoff will happen around 6:30 p.m.
  • The broadcast is not available in 4K.

 

Canadian and US Ads:

  • Viewers tuning to the US channel (CBS) will see the American ads, while those tuning to Canadian channels (CTV, CTV2, TSN) will see Canadians ads.
  • This only applies to the Super Bowl game itself (from the kickoff to the final play and celebration) and not the pre-game and post-game shows. Viewers tuning to CBS for the pre-game shows will see a Canadian feed right up until kick-off and again after the game has ended.  

 

I know football fans cannot wait for Sunday to come. Who are you rooting for?

Moderator

Hey Community,

 

On January 24, 2019, the ZTE MF279T Rocket Hub was made available to mobile internet customers!

Here are some quick details about this device:

 

  • Built-in antennas, no more “bunny” look
  • Wired gigabit Ethernet port
  • Crystal clear VoLTE phone service
  • Ultra fast LTE Internet

 

The ZTE MF279T Rocket™ Hub provides both high speed internet and voice services for the ultimate connected experience. Connect up to 20 Wi-Fi devices and enjoy crystal-clear unlimited nationwide calling; even if you lose power, there's up to 18 hours of standby time.

 

  • Connect up to 20 devices: Supports up to 20 Wi-Fi-enabled devices such as smartphones, tablets, and laptops to keep an entire household or office connected.

  • Portable and Easy Setup: Use it anywhere in Rogers coverage areas with power outlet and cellular signal, whether on vacation or travelling for business.

  • Easy Customization: Customer-friendly web portal for easy customization and advanced security settings.

  • Multi-SSD: Multi-SSD feature available to keep network access separate for 2.4GHz and 5GHz connections.

  • Wired Gigabit Ethernet Port: Wired Gigabit Ethernet port lets you extend the network by connecting an additional router or a hub.

  • Bigger Battery: Power through the entire work day on the 3000mAh battery.

  • MU-MIMO: MU-MIMO (multiuser, multiple input, multiple output) for improved Wi-Fi performance.

 

 

Moderator

Experience Ignite TV Bundles for less.

Read more...

Moderator

Hey Community,

 

On January 16, 2019, we launched Rogers Google Assistant to a pilot group of Android users. Google Assistant can help answer questions about Rogers products and services.

 

To use Google Assistant, you need:

  • An Android phone or tablet with a Rogers SIM card
  • The most recent version of the Google Assistant app from the Google Play Store
  • Check if the Google Assistant app is on by pressing and holding the Home button on your Android device. If the message says “Hi, how can I help?” then your Google Assistant is on. If not, visit the Google Assistant Help page for steps to turn on your Google Assistant.

Using the Google Assistant

Along with answering general frequently asked questions, Google Assistant can also show you how to view and pay your Rogers bill, add roaming to your plan, check your mobile usage, and more!

 

Here are a few questions you can ask Google Assistant:

  • Hey Google, how do I pay my Rogers bill?
  • OK Google, how do I add roaming to my plan?
  • Hey Google, show me current mobile deals.
  • OK Google, how do I unlock a SIM card?
  • Hey Google, when am I eligible for an upgrade?
  • OK Google, what is my voice usage?

 

Google Assistant for Rogers is only available in English at this time

Moderator

Hey Community,

 

Recently, we launched Anna, our new virtual assistant available on Rogers.com. Now the first stop when customers contact us through online chat, Anna uses artificial intelligence (AI) to learn every day to quickly and accurately answer commonly asked questions (i.e. how to pay a bill or how Roam Like Home works, etc.) with automated responses.

 

If Anna can’t answer a question, customers will be redirected to a live agent (they can also choose to speak to a live agent at anytime).

 

This is just another example of how Rogers is creating a best-in-class customer experience and we’re excited for our customers to give it a try!

 

You can find more information in the video below:

 

 

Moderator

Hey Community,

 

Rogers announced improved wireless service in Saskatoon, in the neighborhood of Stonebridge. Now, Rogers customers in this residential and commercial area will have a faster, more reliable and consistent wireless experience than ever before. This announcement is one of many recent Rogers wireless investments in Saskatchewan, including Regina and Hampton Village in Saskatoon.

 

Rogers also announced it has improved wireless service at the Burnaby Lake Sports Complex, a busy athletics facility on Kensington Avenue and Sprott Street, as well as along a portion of Burnaby Lake. 

 

With this network investment, Rogers customers in Burnaby will be able to connect to more of the things they love, whether that means streaming a sporting event, downloading work documents, posting on social media or even just chatting with friends.

 

This announcement is one of several recent Rogers wireless investments in British Columbia including connection across the full SkyTrain system and enhanced service in Witset, Kelowna, Tsawwassen Mills, Abbotsford, Vancouver Island including Qualicum Beach, Maple Ridge and Vancouver.

 

network-hero-Q32018.jpg

 

Rogers is currently working on a multi-year program to bring 5G to Canadians. Recently, Rogers announced plans to launch a national LTE-M network to enable the next era of IoT solutions in Canada, as well as a 5G research partnership with University of British Columbia, and a national infrastructure agreement with Ericsson. Earlier this year Rogers completed live 5G testing at Rogers Centre and is currently testing 5G global standards. 

Moderator

Hey Community,

 

Deciding what service to go for, when it comes your household TV experience, can be puzzling. We noticed some users were interested in Ignite TV but needed more information on what it included.

 

For that reason, we put together the chart below to compare the different TV features that are available with Ignite TV, Digital TV and Fibe TV.
 

Feature

Ignite TV

Digital TV

Fibe TV

Voice Controls

Yes

  • Change Channels
  • Set PVR Recordings
  • Find TV Shows & Movies
  • Find Special Events
  • Search by Actor, Director, or Famous Movie Quote
  • Search YouTube and YouTube Kids

No

No

Requires additional hardware (Apple TV 4 + Siri Remote) for basic voice searching

Consolidated Search

Yes

  • Recordings
  • Live TV
  • On Demand
  • Netflix
     

Yes

  • Recordings
  • Live TV
  • On Demand
     

No

Netflix

 

 

Yes

  • Recordings
  • Live TV
  • On Demand
  • Netflix

Dedicated Sports App

Yes

  • Program to record favourite sports teams and leagues
  • Record games without missing overtime
  • Live scoreboard for all leagues and games
  • View player, team, game, and fantasy stats in real time 


 

No

No

Kids

Yes

  • Dedicated On Demand Kids Channel
  • User interface designed for kids (find shows by character, age group, or box art)
  • Parental controls

 

Yes

  • Dedicated On Demand Kids Channel
  • Parental controls

No

User interface designed for kids

Yes

  • Dedicated On Demand Kids Channel
  • Parental controls

No

User interface designed for kids

 

Flexibility to Exchange Channels Each Month

Yes

  • Select - 14 Flex Channels Available
  • Popular - 46 Flex Channels Available
  • Premier - 82 Flex Channels Available

No 

No

Restart (dependent on content rights)

Yes

  • Restart a live show while it's airing
  • Watch shows immediately after airing (Instant On Demand)

No

Yes

  • Restart a live show while it's airing
  • Watch shows immediately after airing (restart up to 30 hours later)

Mobile Streaming at Home & on the go

Yes

  • Ignite TV app
  • Available on desktop, iOS, and Android

Yes

  • Rogers Anyplace TV app
  • Available on desktop, iOS, and Android

Yes

  • Fibe TV app
  • Available on desktop, iOS, and Android

Mobile Access

Yes

  • Watch Live TV
  • Watch On Demand content
  • Watch recordings
  • Download recordings
  • Delete recordings

No

Set recordings
 

Yes

  • Watch Live TV
  • Watch On Demand content

No

  • Watch recordings
  • Download recordings
  • Set recordings
  • Delete recordings
     

Yes

  • Watch Live TV
  • Watch On Demand content
  • Watch recordings
  • Download recordings
  • Set recordings
  • Delete recordings

Download PVR recordings from the cloud

Yes

No

Yes

Hardware

Ignite TV Box

  • Small and discreet design
  • Wireless
  • Voice Remote
  • 4K Compatible

NextBox 3.0 or NextBox 4K PVR

  • Small and discreet design
  • Champion Remote
  • 4K Compatible

HD Receiver or 4K Whole Home PVR

  • Wireless
  • 4K Whole Home PVR Required
  • Bluetooth Remote
  • 4K Compatible

No

Small and discreet design
 

PVR Storage

200 hours of HD or 4K

Up to 240 hours of HD or 90 hours of 4K

Up to 320 Hours of HD or 150 hours of 4K

Bundle Required

Yes

No

Yes

 

Feel free to post in the appropriate thread if you have any more questions!

Moderator

Hey Community,


The year came to an end and we'd like to take a moment to recognize and thank all those who’ve made it to the top 5 in both categories for the year 2018.

 

Who received the most Likes? Who gived the most Likes?

 

Let's keep it up! We're on track to make 2019 - the best year yet!

 

2018.png

 

Isn't it nice to be recognized?  It's always great to encourage other members - don't forget to use the Like button!

Moderator

Hey Community,

 

Good news! Today, Rogers announced a new milestone for its pioneering Connected for Success program with its 300th housing partner.

 

Launched in 2013 and the first program of its kind in Canada, Connected for Success offers low-cost, high-speed internet to subsidized tenants and members of housing partners across the Rogers cable footprint in Ontario, New Brunswick and Newfoundland. With 300 housing partners, over 200,000 households are eligible.

 

Eligible families can enjoy 10 Mbps download speed, 100 GB of data, free installation, and modem rental for only $9.99 per month + taxes. No contract or credit check is required upon sign up.

 

Rogers is also participating in the Government of Canada’s Connecting Families initiative, which launched last month and offers the same service to eligible families who currently receive the maximum Canada Child Benefit. Connecting Families participants are randomly selected by the Government of Canada to participate in the program and receive a letter from the government with an access code needed to sign up for the program.

 

For more information, read the Rogers Bridges the Digital Divide for Even More Canadians article