on 06-08-201503:49 PM - last edited on 06-11-201503:10 PM by RogersStrick
As part of our ongoing effort to serve you better. We’ve made changes to your bill to make it easier for you to understand your charges; all while tailoring your bill to better suit your needs. It’s now less complicated and easier to read your bill. You’ll spend less time trying to get your bill explained and more time enjoying your Rogers services, we think it’s a better way to spend your time 🙂
If you haven’t seen it yet, don’t worry! We plan on introducing the new bill design to all our customers over the next few months. We’re gradually phasing it in so that we can address any feedback or questions as they come in.
Here's a look at some of the key changes:
Usage Details Easier To Understand
If you’re an online bill customer, our easy to read graphs will easily illustrate for you how much data and talk you’re using in your plan. Also, if you share your account with other users, you can easily see how much data and talk everyone is using so that you can best manage your account and ensure you’re on the plan that’s right for you.
Notification of Changes
We added noticeable, colorful icons to help you identify any changes to your services. Can’t remember when you added The Movie Network (TMN), or must have features like name display. 🙂 We’ve now made it easy for you to see exactly what was changed and when.
See How Much You’ve Saved!
With the new bill, you can easily see how much you owe, how much you saved and the breakdown of your charges by product.
Mid billing Cycle Changes
If you changed your services mid-way through your billing cycle, we also indicate what changed on your account, and illustrate any change in charges. We are making it easy see how your charges are calculated.
Need Help Managing Your Data
Usage Now see three months’ worth of data usage in one clear chart. We’ll help you spot the trends so can better manage your data.
These changes are part of our ongoing effort to improve the customer experience. Less time reading a bill, means more time to do the fun stuff!
We created an interactive tour of the new bill which will explain all the new functionalities of your bill and what all the images mean. You can view those and find out more at rogers.com/billexplainer.