We noticed a lot of users still had unanswered questions surrounding the Apple Watch and its activation. We understand that for some of you the process has not been as smooth as we expected. We appreciate everyone taking the time to share their experience with us.
You got questions; we got answers! We put together this Blog, to help address most of your inquiries:
What is required to set up a smartwatch plan for the Apple Watch on the Rogers LTE Network?
How do I manually pair my Apple Watch to my iPhone?
Press and hold the side button on your Apple Watch until the Apple logo shows up.
Tap the Watch app icon on your iPhone.
Tap Start Pairing on the iPhone. Your Apple Watch should show an animation when you do this.
Tap Pair Apple Watch Manually on your iPhone.
Tap the Info icon on your Watch.
Your Watch will display a five-digit code. Verify or enter that code on your iPhone.
Your iPhone will then display a six-digit code. Verify or enter that code on your Watch.
Tap Set Up Apple Watch once you have confirmed that manual pairing has been successful, and then follow the remaining instructions on your screen as usual.
Do you perform a credit check when I activate an Apple Watch?
Yes, we do. Any new additional lines to your account we perform a credit check. In order to activate an Apple Watch you must be able to take on additional lines.
Do I get a new mobile number for my Apple watch with a smartwatch plan?
With smartwatch plans, your existing iPhone number is extended to your Apple Watch so you can receive calls and text messages the same way you do on your iPhone. As part of the activation process, you will receive a 10-digit smartwatch number for your Apple Watch. You can find this number on your bill and on your Wireless Service Agreement. It will be used only for billing purposes, and associated data usage for your watch will appear on your bill under this number.
Can I connect my Apple Watch GPS + Cellular to the Rogers network with a non-Rogers iPhone?
No, both devices must be activated on the Rogers network.
How many smartwatches can I use with my smartphone?
You can share your Rogers smartphone number with one Apple Watch at a time.
I have upgraded my Apple Watch. How can I move my smartwatch plan from my existing Apple Watch to the new one?
What does the “Remove Rogers Plan” button inside the Watch app do?
This erases the information stored on your eSIM card and removes the Rogers network settings from your Apple Watch. However, this does not unlink the smartwatch plan with your iPhone. It also does not make any changes to your smartwatch plan so you will continue to be billed. If you would like to cancel your smartwatch plan, please contact us at rogers.com/contactus.
How do I update my emergency 911 address for my Apple Watch?
To update your emergency 9-1-1 address for your Apple Watch, follow the set-up instructions listed here.
Don’t forget that for the time being, when entering your emergency address, you need to enter you street NUMBER and street NAME in separate fields.
If you enter it all on the first line, the continue button will not be active (it will remain greyed out) and you will be unable to proceed with onboarding.
If you have any other questions, please post them to the appropriate thread.