Using the Ignite TV App

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Using the Ignite TV App

Moderator
Posts: 2,038
 
Hey Community,
 

With the Ignite TV app, you can watch your favourites anywhere, anytime. Here is how to get started:

 

Downloading the app

  1. Enter your device’s app store.
  2. Search for “Ignite TV.”
  3. Select Download.

Signing into the app

  1. Open the Ignite TV App. 
  2. Use your MyRogers username and password to sign into your Ignite TV account.
Basic use
  1. Swipe from left to right to open the main menu.
  2. Select one of the following ways to watch.
  • Saved: View the For You screen, your completed and scheduled recordings, your Favourites and your purchases and downloads. This section is also where you can Download & Go .
  • Live TV: View All Channels (all your channels with TV listings), your Favourite Channels (channels you’ve Favourited) or TV Go Channels (channels that can be watched on the go).
  • Browse: Browse On Demand movies and TV shows by genre, including TV, Movies, Sports, Networks, Kids and News.
  • Settings: Access and manage your Ignite TV App settings like accessibility options and parental controls.
Downloading a program to your mobile device

Learn how to use the Download & Go feature of the Ignite TV app, which lets you download a program to watch on your mobile device.

  1. Tap Saved. All your Ignite TV recordings and purchases will display.
  2. Tap the program you want to download.
  3. Once downloaded to your mobile device, the title will be “checked out” from the rest of your Ignite TV – so you can only access it on your device until you return the title to the Cloud.
Returning a program to the Cloud
  1. In the Ignite TV app, tap Saved.
  2. Tap the downloaded program you want to return.
  3. Tap Return.

Good to know: Returning a program to your PVR removes it from your device and makes it available to watch on TV or to download on another device.

 
FAQs about the Ignite TV app
 

How many people can be streaming Ignite TV on my account at the same time?

Here are the per account streaming limits through the Ignite TV app and ignitetv.rogers.com portal:

  • In-home streams only - up to 5 at once.
  • Out of home streams only - up to 2 at once.
  • Combined in and out of home streams - up to 5 at once.

For example, if there are 2 out of home streams happening at once, then only 3 in-home streams will be allowed at the same time. These limits do not apply to your Ignite TV box.

 

Is there any Ignite TV content that isn’t available for Download & Go?

Yes, any programs that are available for Download & Go are clearly marked, so there’s no confusion.

 

How many devices can Download & Go the same content?

Up to 5 devices can Download & Go PVR recordings at once, and up to 3 devices can Download & Go Rogers On Demand content.

Can I control which devices under my account can use Download & Go?

Yes, you control the Download & Go capabilities of each connected device via the Ignite TV app.

Does a recording have to be complete in order for me to Download & Go and watch it out-of-home?

Yes, PVR recordings are only available to watch on the go once the program recording is complete.

How long are my downloads available on my device?

Downloads are available for 30 days, after which time they expire.

 

 

Are you interested in having Ignite TV set up in your household? Let us know!

Please reach out to @CommunityHelps for a quote or to learn more about our current promotions!

We look forward to answering all of your questions. Smiley Wink

Comments
I Like it Here

Trying to log into ignite app and it’s telling me I’m not a subscriber when I actually am .

Moderator

Welcome to the Community @mcforster and thank you for your post 🙂.

 

I hope you're enjoying the Ignite TV service so far. When did you have the services installed? Have you ever been able to log into the Ignite TV App successfully? Are you able to log into your MyRogers account? 

 

Just need a little bit more information to assist you further.

 

 

RogersZia

I Plan to Stick Around

When will the app include ability to record when away from home?

This will be an extremely valuable feature for many ignite customers. 

Moderator

 

 Hello, @cwrb.

 

The ability to manage recordings away from home is surely a convenient feature. We are unable to comment on the product/service which has not announced yet. Please stay tuned, we will update the Community as the information becomes available.

 

Thank you for your patience!

 

Cheers,

RogersMoin

I'm a Frequent Visitor
Ive got ignite tv and ignite 1Gb internet. The tv connections are all direct connected by Ethernet. The WiFi is strong (full bars) and fast (fast.com reports 350 Mb/s). In spite of this, when running the Rogers ignite app on my iPad or iPhone, I sometimes get random, repeated, and annoying pauses when playing programs, followed by a message that ‘cellular data is turned off’. Generally, after a few seconds, i can tap the screen, press the ‘play’ icon, and the program resumes. I’m not physically`moving in the house. There is no indication that the WiFi is dropping at all. Do not have this issue when streaming any other service - Netflix, Amazon Prime, video, YouTube, or directly from internet, either audio or video, or from FaceTime audio or video calls. Is there some app setting I need to change to eliminate this issue? Annoying and unacceptable.
I Plan to Stick Around

I just tried it for the first time and, after activating cellular data, and turning my WiFi off, as I suspect you were away from home when having the problem, everything worked after it buffered the Initial amount of data.

This may not help but run speedtest when it happens.

I ran speedtest this morning and it was very low download speed for a while. 

I'm a Frequent Visitor

Thanks, but no... I have been at home and connected to the home WiFi, thus all of the information about the home WiFi strength and speed.  Oh... and also.....not connected through a VPN when the disconnects happen.

I Plan to Stick Around

I was slightly confused with your details as cellular data refers to running without WiFi. 

When I turned off my WiFi and tried to view a recording with my tablet (5g), it indicated I needed to activate cellular data to view the recording. 

Is the viewing device 2.4g?

 

I'm a Frequent Visitor

Had ignite TV installed in home yesterday , Rogers site shows I have Ignite TV and went to use Ignite TV app and after using my login says I don’t have Ignite TV 

Moderator

Hello there @mickeymars66!

 

Thank you for being a part of the Rogers Community Forums and nice first post! 😄

 

The Ignite TV app is just another cool feature we have available to our Ignite TV customers, so we definitely want to ensure you can get access to it! It sounds like we may need to get your email address updated in our database. This is likely why the app is not recognizing your login credentials. 

 

You can send us a private message here @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.

 

Or, if you prefer, you can also reach out to our Social Media team via Twitter @RogersHelps or send a message on Facebook.com/Rogers. To contact our Ignite TV Concierge Team directly, please dial 1(866)299-3622 and select "0" to speak to the next available agent. 

 

We look forward to hearing from you!! 

 

RogersLaura

 

 

I'm New Here

Using the Ignite TV app, can I change the TV channel and set shows to record?

Moderator

Hello, @LDL70

 

Thank you for joining the Rogers Community Forums. I appreciate your queries; however, using the Ignite TV app as a remote control is not available. 

 

Cheers,

RogersMoin​​​​​​​

I'm New Here

Ingnite tv app says i am not an ignite customer but i am just serup yesterday

Moderator

Welcome to the Community and thank you for your post @Bobby321,

 

I hope you're enjoying the Ignite TV service so far. Are you still having issues gaining access to the Ignite TV App? 

 

Please keep us posted if you're still experiencing issues.

 

 

 

RogersZia​​​​​​​

I Like it Here

hi the ignite tv app says "Looks like you don't have Ignite TV yet" although I have had it for 2 months. How can I resolve?

Moderator

Hello and welcome to the Rogers Community Forums @khughes1987,

 

Two months is a long time for an issue to persist. I realize sometimes there's a delay when a service is newly installed but those delays usually last for up to 24 hours. Have you had a chance to speak to your Ignite concierge representative? 

 

If you're still unable to access the Ignite TV App please reach out to us via PM @CommunityHelps  and we'll be happy to look into this for you.

 

Not sure how our private message system works? Please click here to learn more 🙂.

 

 

 

RogersZia

I'm New Here

I've had the Ignite package installed for about 3 weeks now and all has been well with the exception of a hiccup here and there. My issue though is with the ignite mobile App. I would like to give access to other household members without them having access to the master password. I can't do this because your secure login page has a feature hide/show password...why? Wouldn't it be easier if the master account holder could register the device's MAC address and then generate a random password to be used with the master user name? After all, you guys do have a section where apps such as outlook 2016 have to be registered and have an app password generated for it to access your email from the desktop side. 

Moderator

Hey @spotcheq,

 

Welcome to the Rogers Community Forums and thanks for your first post! 🙂

 

I'm glad all has been well overall and that you're enjoying your Ignite TV service so far. I will certainly pass along your feedback. For now, to keep your password private, you can remove the saved password from the device. For example, on Android you can go into your Chrome settings and under, "Saved Passwords" remove rogers.com from the list. After that, clear all app data and cache from the Ignite app and then log in (without checking remember me). This should keep the app logged in without the device being able to see the password if someone logs out.

 

I hope that helps,

RogersTim