Using the Ignite TV App

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Using the Ignite TV App

Posts: 1,740
Hey Community,

With the Ignite TV app, you can watch your favourites anywhere, anytime. Here is how to get started:


Downloading the app

  1. Enter your device’s app store.
  2. Search for “Ignite TV.”
  3. Select Download.

Signing into the app

  1. Open the Ignite TV App. 
  2. Use your MyRogers username and password to sign into your Ignite TV account.
Basic use
  1. Swipe from left to right to open the main menu.
  2. Select one of the following ways to watch.
  • Saved: View the For You screen, your completed and scheduled recordings, your Favourites and your purchases and downloads. This section is also where you can Download & Go .
  • Live TV: View All Channels (all your channels with TV listings), your Favourite Channels (channels you’ve Favourited) or TV Go Channels (channels that can be watched on the go).
  • Browse: Browse On Demand movies and TV shows by genre, including TV, Movies, Sports, Networks, Kids and News.
  • Settings: Access and manage your Ignite TV App settings like accessibility options and parental controls.
Downloading a program to your mobile device

Learn how to use the Download & Go feature of the Ignite TV app, which lets you download a program to watch on your mobile device.

  1. Tap Saved. All your Ignite TV recordings and purchases will display.
  2. Tap the program you want to download.
  3. Once downloaded to your mobile device, the title will be “checked out” from the rest of your Ignite TV – so you can only access it on your device until you return the title to the Cloud.
Returning a program to the Cloud
  1. In the Ignite TV app, tap Saved.
  2. Tap the downloaded program you want to return.
  3. Tap Return.

Good to know: Returning a program to your PVR removes it from your device and makes it available to watch on TV or to download on another device.

FAQs about the Ignite TV app

How many people can be streaming Ignite TV on my account at the same time?

Here are the per account streaming limits through the Ignite TV app and portal:

  • In-home streams only - up to 5 at once.
  • Out of home streams only - up to 2 at once.
  • Combined in and out of home streams - up to 5 at once.

For example, if there are 2 out of home streams happening at once, then only 3 in-home streams will be allowed at the same time. These limits do not apply to your Ignite TV box.


Is there any Ignite TV content that isn’t available for Download & Go?

Yes, any programs that are available for Download & Go are clearly marked, so there’s no confusion.


How many devices can Download & Go the same content?

Up to 5 devices can Download & Go PVR recordings at once, and up to 3 devices can Download & Go Rogers On Demand content.

Can I control which devices under my account can use Download & Go?

Yes, you control the Download & Go capabilities of each connected device via the Ignite TV app.

Does a recording have to be complete in order for me to Download & Go and watch it out-of-home?

Yes, PVR recordings are only available to watch on the go once the program recording is complete.

How long are my downloads available on my device?

Downloads are available for 30 days, after which time they expire.



Are you interested in having Ignite TV set up in your household? Let us know!

Please reach out to @CommunityHelps for a quote or to learn more about our current promotions!

We look forward to answering all of your questions. Smiley Wink

I Like it Here

Trying to log into ignite app and it’s telling me I’m not a subscriber when I actually am .


Welcome to the Community @mcforster and thank you for your post 🙂.


I hope you're enjoying the Ignite TV service so far. When did you have the services installed? Have you ever been able to log into the Ignite TV App successfully? Are you able to log into your MyRogers account? 


Just need a little bit more information to assist you further.




I Plan to Stick Around

When will the app include ability to record when away from home?

This will be an extremely valuable feature for many ignite customers. 



 Hello, @cwrb.


The ability to manage recordings away from home is surely a convenient feature. We are unable to comment on the product/service which has not announced yet. Please stay tuned, we will update the Community as the information becomes available.


Thank you for your patience!