I am glad I will be able to bring some good news to the Rogers community!
As of December 17th, we will no longer be charging the $2 paper bill and to align with the goverment decision.We know it’s the right thing to do and a great step forward in our journey for a better customer experience.
Of course, we do highly encourage the use of online billing for its benefits; accessibility, convenience and environmentally-friendliness! Invoices are stored on MyRogers for 18 months and you have the flexibility to view your bills from anywhere on any device.
For those who prefer having a hard copy, we are happy to announce that you will no longer see this fee appear on your invoices! Since this implementation is recent, if you do see any references either online or via email communication, fear not! The team is working to remove all of these references as quickly as we can.
Hope everyone is enjoying their Thursday and looking forward to the weekend!