Rogers Community

RogersYasmine · ‎04-21-2020

Rogers Online Billing

Did you know that Rogers' bills went paperless starting on April 21? If you’re new to online billing and want to learn more, we’re here to help!

What’s new: Starting on April 21, Rogers’ bills went paperless! This means you’ll no longer receive a paper bill in the mail. To make sure you continue to receive your bill, create a MyRogers account today.

The online bill has many convenient features:

Receive an email notification as soon as your monthly bill is available online.
Save or print a PDF version of your bill that includes all your billing details.
View up to 18 months of bill history and 12 months of payment history.
See your current account balance.
Review a summary of all your extra charges, usage and credits.
Download your bill details to a spreadsheet to further analyze your usage.
Reduce clutter and paper waste.

Need help registering? For step-by-step instructions, please CLICK HERE.

We launched a new billing & account self-serve hub to help answer any other questions you may have about online billing and make sure you get the most out of online billing. Check it out here and comment below if there are any topics you want us to add to the hub.

Don't have the app? Get it from your device's app store:

RickyTicky · ‎05-13-2020

Just a note to the points above of:

Review a summary of all your extra charges, usage and credits.
Download your bill details to a spreadsheet to further analyze your usage.

..that I found out today with my online billings that yes extra charges, usage and credits is available. However downloading the bill details via a CSV file is available the usage of your text messages is not included in that. So if your trying to analyse why you have say US text message billings and wish to know the "sent to phone numbers", get on the phone or chat to go through "the process" to obtain the information. I have put in my request to Rogers to get this information included in the report, a service detail overlooked.

Regards,

Lonnababy84 · ‎11-14-2022

I am just trying to understand what my bill will be every month from the write up I received from Roger's. I am a new customer and I want to make sure I am understanding it properly? Can someone help me figure it out? I just want to be able to prepare myself for the total of the bill every month. I'll even send the screen shot of the charges so it is obviously easier to add up. I'd greatly appreciate it if you could help me. TIA

Lonnababy84 · ‎11-14-2022

Thank u so much for this information it does help a little bit to understand how the billing works.

RogersYasmine · ‎11-15-2022

Hello @Lonnababy84,

I hope your are doing well? I can certainly appreciate how confusing the billing might appear at first glance as there can be quite a few details depending on what products and services you have and if any changes were recently made. Once you start to understand how the billing works and where to find the info you are searching for, it definitely gets a lot easier!! Rest assured, we are always looking for opportunities on how to make our billing more simplified and easy to understand for our valued customers. 🙂

I'd like to point your attention to this video that was created to help assist customers with understanding their billing details: https://www.rogers.com/support/billing-accounts/understanding-your-online-bill

If you still have any questions or concerns pertaining to your billing, please send us a PM so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Thank you!

RogersYasmine