Roam Like Home & Extended Coverage Update!

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Roam Like Home & Extended Coverage Update!

RogersMaude
Moderator
Posts: 2,330

Hey Community,

 

We know some of you may be travelling abroad this summer. We’ve changed how millions of Canadians can use their phones with Roam Like Home so they can use talk, text and data, worry-free, while travelling.

 

Last summer, Roam Like Home was made available in these new destinations: Belize, Indonesia, Macau, Macedonia, Malaysia, Philippines, Saudi Arabia, Serbia, Singapore, Thailand, U.A.E. and Vietnam.

 

To continue with our strategic goals of innovation and network leadership we are pleased to announce that since July 3rd the following enhancements have been implemented to our current VoLTE Roaming functionality:

Local Time Zone Support for VoLTE/ViLTE

  • Your bills will now show local time zone and roaming country

WiFi to/from VoLTE Support for hand-off of voice/video calls (supported handset and firmware required)

  • WiFi to/from VoLTE voice/video calling enabled in roaming environments.

With Roam Like Home, your plan travels with you to 125+ destinations around the world. Keep doing the things you love online the way you do at home. For more information, visit www.rogers.com/travel!

 

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For those of you who may be travelling within Canada, we've got you covered! Extended Coverage is now available in Nunavut.

 

As of July 3, 2019, we’ve entered into a new roaming partnership with SSI Micro, marketed as Qiniq.

Our customers travelling to Yellowknife or one of the 25 communities in Nunavut will be able to take advantage of Extended Coverage access (LTE data and 2G voice).

 

As per the regular EXT policy, you will not be aware of what network carries your Extended Coverage, but you will see ‘EXT’ on your device. Want more details? Visit our Network Coverage page!

 

Comments
Mleaman17
I Like it Here

I have a question regarding using mobile data roaming while connected to an Rogers EXT network within Canada. Do I get charged for data roaming on this network even if my original plan includes unlimited data. I live in a metropolitan but the rogers tower must be farther from where my house is so I can only connect on an extended network. I am hoping I don't incur roaming data charges since I live 5 minutes away from a rogers store and I already pay for an unlimited data plan(within Canada.) 

RogersZia
Moderator

Good evening @Mleaman17,

 

Welcome to the Community!

 

It's a good idea to get clarification on the billing instead of seeing any unexpected usage charges on the bill. There is no additional charge to use your device within an Extended Coverage area. So any talk, text or data you use in an Extended Coverage area is included as part of your current plan and will be billed in the same way as usage on the Rogers network.

 

Just as an FYI, Extended Coverage is meant to provide additional coverage, outside of the Rogers network. The service is intended for occasional use; the majority of your monthly usage (talk, text and data) must occur on the Rogers network. If the majority of your monthly usage occurs within Extended Coverage areas, we may restrict or limit your access to Extended Coverage on an ongoing basis.

 

Hope this helps :)!

 

 

RogersZia

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