Removal of Both Spotify/Texture Billed Through Your Rogers Account

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Removal of Both Spotify/Texture Billed Through Your Rogers Account

Moderator
Posts: 1,697

Hey Community,

 

As of January 30, 2019, our customers can no longer have their Spotify Premium or Texture subscriptions billed on their wireless bill. If that applies to you, you will not be charged for Spotify Premium or Texture after your next bill cycle date (after January 30, 2019). To continue using the same subscription, you must sign up with Spotify or Texture directly.

 

These are the most frequently asked questions about these removals:

 

Why are you making this change?

Spotify: The agreement between us and Spotify to provide this service has ended.

Texture: Apple has bought texture and Rogers no longer owns this service.

 

Do I need to do anything to continue my subscription?

Spotify: To continue your Premium subscription, go to www.spotify.com/account/subscription  after your bill cycle date after January 30, 2019 to update your payment information. Your subscription will be automatically moved to the free service as of your next bill cycle date (after January 30, 2019) if no action is taken.  Your billing cycle info is available online on rogers.com/myrogers.

Texture: When your access ends, you will be prompted and directed to sign up for a subscription. You can contact Texture by visiting https://www.texture.ca/en/about-us/contact-us/.

  • iOS: you can sign-up through your iTunes account.
  • Android: you will be directed to the Texture website to login and update your payment information.

 

Am I able to cancel my subscription before January 30, 2019? If so, how?

Yes, you can cancel your subscription at anytime before January 30, 2019 by accessing your MyRogers account on rogers.com. You will still be able to enjoy your subscription until the end of your bill cycle date. At that point your subscription will be converted to the free version.

 

Once you’ve terminated my subscription, will I lose my playlist (Spotify) and/or reading list (Texture)?

No. Your existing playlist and reading list will not be impacted. They are associated to your account.

 

 

 

Don't hesitate to let us know if you have any questions!