Protecting Yourself From Phishing

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Protecting Yourself From Phishing

Retired Moderator
Posts: 686

Have you received a suspicious email from Rogers lately? Have you been asked for Account Information through an email?


If so, you may have been subject to an Phishing scheme.



The image below is an example of a Phishing Email



Phishing is when scammers use email messages with phony email addresses, websites, or pop-up windows to gather personal information. Once the desired information is obtained, it can be used for identity theft, industrial espionage and other criminal activities, or simply to disrupt the normal course of business.


What should I do if I’ve received a suspicious email from Rogers?

 Do NOT respond to the email, provide personal information online to the sender, send or forward it to others, or click on any links or attachments included within the email. Instead, take a take a screenshot of the email (if possible) and send it to


Make sure to include the following details in your email to Rogers:

  • Your email address
  • The contents of the email (as a screenshot, if possible)
  • A URL or website, if provided
  • The header of the email — visit for assistance on locating email headers


Although we can’t respond to your email, sending one will help provide Rogers with information to investigate and identify the group initiating the fraud.


If you provided your PIN/password in response to the suspicious email, or if you don’t have a PIN/password already set up on your Rogers account, we highly recommend that you change or create a PIN/password now.


What should I do if I’ve received a suspicious email from another company?

 Do NOT click on any links or open any attachments in the email. Instead, report the incident to the Canadian Anti-Fraud Centre:


The Canadian Anti-Fraud Centre has a lot of information on known scams. Review their website to protect yourself from potential fraud.


Tips for Identifying Fraudulent Information Requests

  1. Be wary of requests for personal information
    • Most legitimate businesses will not ask for personal information, such as a bank account number. Also, requests to go to a website and "update your account" should raise suspicion. Before giving out any personal information, check that the request is legitimate. You can contact the company directly to make sure.
  2. Watch for alarmist email messages
    • Email messages that promise large sums of money but first require you to pay an "inheritance tax" or try to shock, scare or guilt you into sending money are almost certainly scams. Do not respond to them. Delete them immediately.
  3. Look for altered web or email addresses
    • In an effort to look legitimate, scam artists will often register domains that are minor variations on actual domain names, like Another common tactic is to use a legitimate URL as part of a scam URL, such as
  4. Look for misspellings or grammatical errors
    • Many scams are carried out in countries outside North America where the laws controlling such activities aren't as comprehensive. Watch for misspelled words or errors in grammar.
  5. Look for the lock
    • Be sure that any website where you do enter personal or financial information is secure. Such websites will either have addresses that start with "https" or display a small lock icon in the lower-right corner of your browser window.
  6. Learn more about ways to identify and respond to fraud


To learn more about Social Engineering Scams, take a look here.






I Like it Here

I am more concerned with hacking my wifi


Hello @vpeltier,


I understand that you may be concerned with Wi-Fi security.


Please take a look at this useful "How-To" to learn more on how to Change/Reset your Wi-Fi password.