Our Commitment to you

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Our Commitment to you

Posts: 779

Curious about Ignite WiFiTM Promise? Here’s everything you need to know about our commitment to delivering strong, secure home WiFi our Ignite InternetTM customers can depend on.


Certified Wall-to-wall WiFi


Here’s how we help ensure wall-to-wall WiFi in the homes of our Ignite Internet and bundle customers:

Easy installation: Use the Ignite WiFi app’s easy on-screen instructions to successfully set up your modem and WiFi network, maximize your coverage and test your connection to help achieve wall-to-wall WiFi.

Ignite WiFi Gateway modem: Our strongest modem yet provides thorough coverage throughout your home.


Personalized WiFi Security and Control


Ignite WiFi Hub is a streamlined app and website available with our new Ignite Internet packages and bundles. It’s the ultimate tool to personalize, help protect and manage your home WiFi network.

Here are some examples of how you can use Ignite WiFi Hub to make the most of your home WiFi:

  • Create custom WiFi profiles for everyone in the household, including all their connected devices
  • Easily set WiFi schedules and alerts
  • Use Protected Browsing to help prevent access to unsafe content for added peace of mind
  • See at a glance which devices are currently connected to your home network
  • Access troubleshooting tips right from your phone with just a few taps
  • Test the WiFi signal on each of your devices at any time to help ensure strong connection.


If you ever experience an issue with your Ignite WiFi network, you can find a solution quickly and easily:


Troubleshoot most problems directly via Ignite WiFi Hub:

  1. Sign into Ignite WiFi Hub on the app or website.
  2. From the Overview screen, select More.
  3. Select Help. From here, you can:
  • Restart your Ignite WiFi Gateway modem to resolve most common issues
  • Troubleshoot devices
  • Test your connection
  • Access step-by-step support


For more advanced technical support, open the app and just tap the question mark icon at the top corner of the screen to chat with an agent.

Contact us here for additional help. For persistent issues, agents can provide remote video assistance.


24/7 Proactive Monitoring of the Rogers Network


Behind the scenes, our Network and Technical Support teams actively monitor the Rogers network to stay ahead of issues and help keep you connected. Plus, we invest in ongoing enhancements to continue delivering dependable home WiFi.


Have you checked out our new self-serve hub at www.rogers.com/support? Find all the information needed to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials, and more!

I've Been Around

That's it? That's the promise that's been advertised on national television. No mention of total service upkeep, no mention of non fluctuating prices, no mention of money back for every minute your wifi is down. The only promise is house end to end wifi yet when I ask for an included extender so the wifi can reach my backroom it's not available. 



I'm New Here

A promise is something you clearly say you will do - e.g. "I promise to shovel your driveway".  You advertise the "Ignite promise" but don't say what you're promising to do.  It sounds like empty marketing babble.  Worse, it suggests you think your customers are too thick to see through it.  It's really annoying.