Curious about Ignite WiFiTM Promise? Here’s everything you need to know about our commitment to delivering strong, secure home WiFi our Ignite InternetTM customers can depend on.
Certified Wall-to-wall WiFi
Here’s how we help ensure wall-to-wall WiFi in the homes of our Ignite Internet and bundle customers:
Easy installation: Use the Ignite WiFi app’s easy on-screen instructions to successfully set up your modem and WiFi network, maximize your coverage and test your connection to help achieve wall-to-wall WiFi.
Ignite WiFi Gateway modem: Our strongest modem yet provides thorough coverage throughout your home.
Personalized WiFi Security and Control
Ignite WiFi Hub is a streamlined app and website available with our new Ignite Internet packages and bundles. It’s the ultimate tool to personalize, help protect and manage your home WiFi network.
Here are some examples of how you can use Ignite WiFi Hub to make the most of your home WiFi:
Create custom WiFi profiles for everyone in the household, including all their connected devices
Easily set WiFi schedules and alerts
Use Protected Browsing to help prevent access to unsafe content for added peace of mind
See at a glance which devices are currently connected to your home network
Access troubleshooting tips right from your phone with just a few taps
Test the WiFi signal on each of your devices at any time to help ensure strong connection.
If you ever experience an issue with your Ignite WiFi network, you can find a solution quickly and easily:
Troubleshoot most problems directly via Ignite WiFi Hub:
Sign into Ignite WiFi Hub on the app or website.
From the Overview screen, select More.
Select Help. From here, you can:
Restart your Ignite WiFi Gateway modem to resolve most common issues
Test your connection
Access step-by-step support
For more advanced technical support, open the app and just tap the question mark icon at the top corner of the screen to chat with an agent.
Behind the scenes, our Network and Technical Support teams actively monitor the Rogers network to stay ahead of issues and help keep you connected. Plus, we invest in ongoing enhancements to continue delivering dependable home WiFi.
Have you checked out our new self-serve hub at www.rogers.com/support? Find all the information needed to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials, and more!