At Rogers we’re innovating service, we’re developing the tools you need to make the most of your products and your time. We’re putting the power in your hands, giving you the ownership of convenience. It means giving you a new way to find the answers you need, and new ways to manage your account. It even means giving you new ways to shop.
Let’s take a look at some of the ways we’ve transformed how you manage your services:
We redesigned MyRogers, to make it easier for you to manage your services and to navigate. Think of MyRogers as a central hub for anything you need to manage your Rogers account.
Within my Rogers you can:
Check your balance
View your billing history
Pay your bill
Download detailed usage reports
Have access to up to 18 months of invoices
Upgrade your device
Change your profile
Change your plan (add or remove features)
Talk to a live agent
Access the Community Forums
Troubleshoot issues with your phone through DeviceAid
MyRogers is available online, or through the MyRogers app on your smartphone. This means, you can log into MyRogers to do what you need to do, whenever and from wherever.
We’ve taken the guesswork out of billing with a new bill that shows you exactly what you need to know. We've made it easier for you to understand your charges and tailored your bill to better suit your needs. In just a glance, you can easily see how much you owe, how much you saved and the breakdown of your charges by product.
We’ve also added easy to read graphs which illustrate how much data and talk you’re using in your plan. If you share your account with other users, you can also easily see how much data and talk everyone is using so that you can best manage your account and ensure you’re on the plan that’s right for you.
New ways to troubleshoot device issues – DeviceAid:
Don’t you just wish you could have your own personal technician with you at all times to help solve your tech issues? Wish no more - we’ve create DeviceAid to do just that! It’s like a personalized technician in your phone that provides curated tips, support personalized to your usage and device, as well as access to an online community. DeviceAid can provide solutions to your problems related to wi-fi connectivity, battery life, app installations, SIM or Bluetooth and more. All this personalized service, right at your fingertips!