How do I suspend my lost/stolen phone?

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How do I suspend my lost/stolen phone?

RogersTony
Moderator
Posts: 1,289

Having your cellphone become lost or stolen can be a gut-wrenching feeling. The good news is that you can have your device temporarily suspended until it is recovered or replaced. Here's how:  

  

You can suspend your lost or stolen phone online through MyRogers. If you dont have aMyRogersaccount, you can sign up today!  

  

Once you’re registered, here’s how you can suspend your phone:  

  

  1. Log in to your MyRogers account.
  2. Click on your Wireless account. 
    lost phone pic 1.PNG
  3. Scroll to the bottom of the wireless page and select Lost or stolen device. 
    lost phone pic 2.PNG
  4. Review the message onscreen and proceed to click on Switch off my services. 

 

You are still responsible for regular monthly service fees while your phone is suspended. 

Phone suspensions are meant to protect you from unauthorized users incurring additional charges on your device if lost or stolen. 

 

If you’re going on vacation, try our ROAM LIKE HOMETM plan or our Rogers Infinite Canada+US plan so you use your talk, data in the US just like you would at home, without any roaming fees. With either option, you can use your device abroad instead of temporarily suspending your wireless plan. 

 

However, if you’d still like to suspend your service while travelling, there are other options. First, make sure you don’t have a device financing balance left to pay off on your device: 

 

  1. Log in to your MyRogers account. 
  2. Click on your Wireless account. 
  3. Review the My Device section to locate your device balance. 

 

If the line you want to suspend has a balance of zero, you may be able to suspend your service for a set period of time at a reduced monthly rate. Just contact us to confirm the suspension. If you are already out of the country, you can reach us through our toll-free international number at 1 514 734-7699 or contact us. 

  

Have you checked out our new self-serve hub athttp://www.rogers.com/supportFind all the information needed to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials, and more!  

Comments
edmgirl_3
I Like it Here

 Can’t find that on my account at all

RogersMaude
Moderator

Good evening @edmgirl_3 ,

 

Thanks for joining the Rogers Community! I hope you were able to locate your device since posting.

 

After accessing your MyRogers online profile, scroll down to the "Support" section, under the "Quick Links". Then, click on "Lost or stolen device":

MicrosoftTeams-image (1).png

 

Finally, follow the steps outlined at number 2. to have your services switched off until you find your phone.

MicrosoftTeams-image.png

 Please don't hesitate to let us know if you need further assistance!

 

RogersMaude