Have you met Anna?

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Have you met Anna?

Moderator
Posts: 566

Anna is Rogers virtual assistant that answers commonly asked customer questions quickly and easily.  

 

Need help understanding your bill? Want to top up your wireless data plan or make a payment to your account? Anna can help you with guided responses, instructional videos and can even complete transactions on the spot. She has already hosted 2 million conversations this year and currently handles over 500 different inquires with more added daily. 

 

Anna uses artificial intelligence to learn every day, and the more questions she’s asked, the more she will understand. Our teams are also constantly reviewing and evaluating what content customers will be interested in to ensure Anna has the most relevant and current information. So next time you have a question, start a conversation with Anna and keep coming back for new features!

 

You can access Anna at www.rogers.com/support and find all the information needed to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials, and more!