As we have continued to enable DOCSIS 3.1 across our network we have seen a growing number of cases where some customers’ Internet performance drops to an unusable state and requires a reboot of their 3.1 modem to restore full connectivity.
In working closely with all stakeholders including Intel, Casa, Hitron and internal teams, we are happy to report that we have a fix ready to deploy to all customers who have a CODA-4582.
This fix will be available to customers by a simple reboot of the modem and the process will be effective by end of day on Thursday, February 23rd.
The reboot will cause the modem to download the latest firmware version if it is not already running it.
The download will take approximately 30 seconds and the modem will reboot automatically to complete the installation of the downloaded software.
For customers already provisioned and using the service, all existing settings will be retained and for new installs the firmware download will take place as part of the provisioning flow when it is first connected.
In addition to this important fix, we will also be re-enabling IPv6 on the CODA-4582 for another win for our valued customers.