Find, Change or Reset Wi-Fi Password

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Find, Change or Reset Wi-Fi Password

Posts: 1,624

Hey Community,


It's a good idea to update your Wi-Fi password regularly to keep your personal information secure.

At Rogers, we put several tools at your disposition to ensure you know what to do if you want to set a different Wi-Fi password or connect a new device but can't remember your Wi-Fi password.


To view the steps to follow depending on your modem, please read this Support Article.


To see how to proceed with the changes to your Wi-Fi password, check out this video:




If you need to set up a new or replacement modem for the first time or after a factory reset, visit this page for support.



I'm a Senior Advisor

Great reminder to people - same thing goes for the admin password - should change often - and remember also that the KRACK password hack is still active as an open door via any older phone devices on android for sure - for example, not so much older devices such as and LG G4 has never received the security patch from LG and will not be getting it.


To prevent risk, , as stated by PC Magazine, first, you are at greatest risk on sites that are not HTTPS protected. For example, the forum is not HTTPS secure, but unlikely that the hack will occur from here.  The next thing is that anyone on an older Nugget 6 Android is actually at greater risk due to an additional security issue which is not being updated on all devices - check your security level by going to settings Under "Android security patch level" you should see 2017-11-06.


If older than that, which LG G4 is.  that security patch was never put out on your product.


Another way to secure your information to this potential virus - has never been seen in the "wild", only by a security researcher to date - is to use a VPN connection - it is not the password that is the issue, it is deeper than that, it is that the virus allows the WIFI traffic to flow unencrypted - there is a discussion on the board about it.


This link provides a workaround to protect older device browsers.


See also their main website for electronic frontier for lots of current information on security.


Good advice on changing passwords - same goes for not just your router, but all passwords - if you have trouble, get a password storing program.


And also use Strong Password practices -


A strong password consists of at least six characters (and the more characters, the stronger the password) that are a combination of letters, numbers and symbols (@, #, $, %, etc.) if allowed. Passwords are typically case-sensitive, so a strong password contains letters in both uppercase and lowercase.


And this shouldn't have to be said, but it still is the basic lesson on passwords, don't follow the examples used in the video.  Also don't use your mother's maiden name, all those other security questions that many sites use.  If you have a public family tree, if your parent is deceased, all that information is available - Anything that someone else may be able to know you as or about you should never be used as a password.


Password lessons for the day.