Caller ID, Call Display and Name Display

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Caller ID, Call Display and Name Display

RogersLaura
Moderator
Posts: 862

As a Rogers Wireless customer you can take advantage of three calling features that let you easily identify incoming calls as well as change how you're identified on outgoing calls: Caller ID, Call Display, and Name Display. Here is some more information on each of these features and how they work!

 

Caller ID:

 

Caller ID is the first and last name attached to your wireless phone number and is displayed to the person receiving your call. You can change your Caller ID if you're a monthly postpaid customer.

 

How do I change my name (Caller ID) that others see when I call?  We've made it easier for you to change your Caller ID. First, keep in mind:

 

  • Changing your Caller ID will also update the name that appears on your bill and in MyRogers wherever your phone number appears.
  • Changing a Caller ID will add a new name to the Wireless account, which means that person will be able to make plan changes and buy/remove optional services like add-ons and travel packs.
  • Your Caller ID will only appear for people that haven't saved your phone number as a contact. If the person you're calling has saved you on their phone's Contacts list, the name they've saved as a contact will display, along with your number.

 

How to change your Caller ID:

 

  1. Log in to MyRogers online (you cannot change your Caller ID from the MyRogers app).
  2. Select the wireless phone number for which you'd like to change the Caller ID.
  3. Under Quick Links, select Change My Caller ID.
  4. Enter the new Caller ID in the First Name and Last Name fields. Your Caller ID should not contain profanity or any special characters or numbers.
  5. Select Continue. A window will appear showing your new Caller ID.
  6. Click Submit.

 

Call Display:

 

Call Display is a feature that allows you to see a caller's number on your phone.

 

How can I display both the name and number of the person calling me?  The caller's name and number will appear only if you previously entered and stored it in your phone's Contacts list or if you have added our Name Display feature.

 

Name Display:

 

Name Display is a feature that allows you to see both a caller's name and number. This feature is different from Call Display, which simply displays a caller's number.

 

Are there any requirements for adding Name Display?  Yes, you need to have Call Display to add Name Display.

 

Keep in mind: For Caller ID and Name Display, if you've already added the caller to your phone's Contacts list, the name you stored on your phone will display, along with their number.

 

For more answers to some questions you may have about these features, please check out our FAQs.

 

Have you checked out our new self-serve hub at http://www.rogers.com/support? Find all the information needed to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials, and more!