I would simply like to know how many actual minutes I have left in my account. That this cant be answered and isn't actually available anywhere points again to just how incompetent this terrible, useless, soul-sucking organization is.
Are you still on the anytime plan or are you now on one of the monthly plans that offer a certain number of local minutes for a given fee ?
Welcome to the Community and thank you for your first post! 😀
Being that you are a Pay As You Go subscriber, I can understand the need to want to keep track of your usage. As per a few recommendations posted here in this thread, have you attempted to dial *611from your cell phone followed by Option 2 and then Option 2 again? If so, what was the result?
If the above option is not helpful for you, then we would recommend reaching out directly to our Pay As You Go team for further assistance. Below you will find the instructions on how to get to a representative quickly to address your concerns:
1. Dial 1-800-575-9090
2. Wait for language selection to finish
3. Press option 4 for “General information”
4. Press option 4 to “Contact Rogers”
5. Press option 1 to reach a live representative quickly