View Pay As You Go minutes remaining?

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I'm a Senior Advisor
Posts: 3,495

Re: View Pay As You Go minutes remaining?

Go to MyRogers, select your PayGo account, Billing & Payment, View Call Transaction History.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Trusted Contributor
Posts: 766

Re: View Pay As You Go minutes remaining?


@JamesMacint001 wrote:

Hello, 

 

I would simply like to know how many actual minutes I have left in my account. That this cant be answered and isn't actually available anywhere points again to just how incompetent this terrible, useless, soul-sucking organization is. 

 

James 


Are you still on the anytime plan  or are you now on one of the monthly plans that offer a certain number of local minutes  for a given fee ? 

I've Been Around
Posts: 1

Re: View Pay As You Go minutes remaining?

How many minutes remaining
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Moderator
Posts: 278

Re: View Pay As You Go minutes remaining?

Greetings @123421!

 

Welcome to the Community and thank you for your first post! 😀

 

Being that you are a Pay As You Go subscriber, I can understand the need to want to keep track of your usage. As per a few recommendations posted here in this thread, have you attempted to dial *611 from your cell phone followed by Option 2 and then Option 2 again? If so, what was the result?

 

If the above option is not helpful for you, then we would recommend reaching out directly to our Pay As You Go team for further assistance. Below you will find the instructions on how to get to a representative quickly to address your concerns:

 

1. Dial 1-800-575-9090  
2. Wait for language selection to finish
3. Press option 4 for “General information”
4. Press option 4 to “Contact Rogers”
5. Press option 1 to reach a live representative quickly

 

Hours of Operation: 
Mon-Fri: 8 am to 9 pm EST

 

Thank you,

RogersLaura