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I've Been Here Awhile
Posts: 2

View Pay As You Go minutes remaining?

Hello!

I'm new to Pay As You Go and I'm finding some aspects of the website confusing and wondering if someone can help me clear it up.  I'm on the $100 Pay As You Go unlimited texting plan and as I understand it I have 100 minutes of talk time for the next 365 days.  When I check online at the Bill Summary webpage I can see my View/Call Transaction History, that part is good.  I can also tell that so far I've made 5 local calls.  

 

What I can't determine though is the length of those calls.  Does the website really not provide us with those details?  It seems like a pretty basic request.  Can there not be a little meter that says you've got this many minutes remaining on your plan?  

 

Hopefully I'm totally off base on this as I find the Pay As You Go program seems like a great deal but this may be a deal breaker for me.

 

 

 

 

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Retired Moderator RogersShakir
Retired Moderator
Posts: 146

Re: View Pay As You Go minutes remaining?

Hey @Mjensen71,

 

I will have one of our resident experts help you out with this inquiry.

@OLDYELLR is a PayGO user as well, maybe he can chime in.

@Meowmix may also have some experience in this perhaps.

 

Cheers,

RogersShakir

I'm a Senior Advisor
Posts: 3,274

Re: View Pay As You Go minutes remaining?

@Mjensen71 I can't speak for the $100 Unlimited Texting Plan because I have the plain $100 plan that runs a balance and calls and texts are charged against it as they happen. Since you have 100 free minutes talk time, Rogers must be keeping track, so why shouldn't you be able to see what Rogers sees, other than from your call log?  I would call the PayGo help line, 1-800-575-9090, to see if they can help. Also, what to you get when you dial *225?


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I've Been Here Awhile
Posts: 2

Re: View Pay As You Go minutes remaining?

Thanks oldyellr. I think I will need to give them a call.  As to the *225 thing, that's another aspect I find strange.  It comes back with "you have a zero balance".  I'm hoping this is just a simple glitch.  Does anyone know, when I reach the end of my 100 minutes, would I just not be able to amke any further phone calls or would they charge my credit card for the overage.  I'm assuming it's the former.  Thanks for all the help!

I'm a Senior Advisor
Posts: 3,274

Re: View Pay As You Go minutes remaining?

@Mjensen71 yes, your *225 would tell you zero balance because you have none, your $100 pays for that plan for a year and is gone. I just wondered if it gave any more information, like remaining free minutes. I guess not. But, yes, I'd call to see if that information can be obtained. At least all calls to Rogers are free, except for your time.

 

In my case, I almost went to the unlimited text plan because I divulged my number to Google and was getting a deluge of Facebook notification texts, but I managed to fix that and stayed with my $100 balance plan because I don't use it up in a year and it rolls over and I'm cheap.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I've Been Here Awhile
Posts: 2

Re: View Pay As You Go minutes remaining?

@OLDYELLR , now that my $100 has paid for the plan at the activation date , how about the 911 fee , do we need to top-up extra money for monthly 911 charge or has it already been included for 365days period ? I understand it'll need extra top-up for like longdistance call or other add-ons  to be used . but not quite clear abt how Rogers charge the911 fee

I'm a Senior Advisor
Posts: 3,274

Re: View Pay As You Go minutes remaining?

@NoddleLuver that's a good question, because my $100 balance plan deducts 75 cents a month from the balance. My guess is that with those Unlimited $100/year plans it's included, but it doesn't say anything in the details. Any idea  @CommunityHelps?


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Retired Moderator RogersShakir
Retired Moderator
Posts: 146

Re: View Pay As You Go minutes remaining?

Hey @OLDYELLR and @NoddleLuver

 

The details for the $100 plan is on the website here: Pay As You Go 1yr plans

Above the footer, (+) See Full Details states www.rogers.com/911 for full details for 911 fees.

 

For further details call 1 800 575 9090.

I'm a Senior Advisor
Posts: 3,274

Re: View Pay As You Go minutes remaining?

Okay, it says,

 

*Taxes extra. Certain provinces charge an additional 9-1-1 government fee which may also apply. Visit rogers.com/911 for details. Additional cost applies to all other available pay-per-use services.

 

So what happens when you go to pay for these $100 plans in Ontario, you actually get charged $100 plus $9 for the 911 service plus 13% HST on that ($14.17) a grand total of $123.17., right?

 

 


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Moderator
Moderator
Posts: 906

Re: View Pay As You Go minutes remaining?

If you require any further clarification on the Pay As You Go, you'll have to call the number we provided earlier.

 

We don't have the information fully available to answer all Pay As You Go inquiries here so the phone number is the best to call if you need clarification.

 

Thanks,

 

RogersCorey

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