Unable to select option from drop down menu on chrome

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I've Been Here Awhile
Posts: 3

Unable to select option from drop down menu on chrome

Hi, 

 

I'm trying to update my Pay as You Go plan but I cannot choose to top up more than $35. The rest of the options ($100 365 days)  are not available. The options are still there (as in it is part of the drop down menu) but I cannot click on it. 

I'm a Trusted Contributor
Posts: 766

Re: Unable to select option from drop down menu on chrome


@hiiiy wrote:

Hi, 

 

I'm trying to update my Pay as You Go plan but I cannot choose to top up more than $35. The rest of the options ($100 365 days)  are not available. The options are still there (as in it is part of the drop down menu) but I cannot click on it. 


I'd suggest just calling them at 1 800 575 9090,  option 4 ,option 4, option 1  and talk to a  paygo person  ...then if there is a problem you can get it resolved quickly .

I've Been Here Awhile
Posts: 3

Re: Unable to select option from drop down menu on chrome

Thanks!
I've Been Here Awhile
Posts: 3

Re: Unable to select option from drop down menu on chrome

For those who are also having this problem: there's a solution without calling them. The drop-down menu on the Top Up my Account Balance works. What I did was chose the $100/year option and the $70/month option. Then I went to the page to update my plan and chose the $10/month option. There's probably a faster solution but this one worked for me.