Trying to Activate Sim Card

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Moderator
Moderator
Posts: 2,222

Re: Trying to Activate Sim Card

Good day @snjaykdubey,

 

Not having the ability to place and receive calls after activating a line with us is definitely frustrating to deal with. Were you able to reach a resolution since you posted?

 

Are you using a Rogers device? If you are using a phone from a different provider, you'll need to make sure it is unlocked.

 

For further assistance, it might be best for you to speak with one of our Pay-As-You-Go representatives.

Here are the steps to follow for you to get in touch with an agent to quickly address your concerns:

1. Dial: 1-800-575-9090.

2. Wait for language selection to finish.

3. Press option 4 for “General information”.

4. Press option 4 to “Contact Rogers”

5. Press option 1 to reach a live representative.

 

Their hours of operations are the following:

Monday – Friday: 8am – 12am

Saturday: 8am – 9pm

Sunday: 10am – 8pm

 

Hope this helps!

 

RogersMaude

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I'm a Trusted Contributor
Posts: 766

Re: Trying to Activate Sim Card


@RogersMaudewrote:

 

1-Dial: 1-800-575-9090

2-Wait for language selection to finish

3-Press option 4 for “General information”

4-Press option 4 to “Contact Rogers”

5-Press option 1 to reach a live representative quickly

 

 


I see you have posted the options to listen for to access   the first two  options ...I  just wanted to add that for option five it is  "If you are calling about an URGENT matter "  press 1  .    Smiley Wink  

 

@snjaykdubey  .....please let us know what the issue was .  Smiley Happy

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I've Been Around
Posts: 1

Re: Trying to Activate Sim Card

Does anyone know how to activate a new sim chip to exiting line

 

 

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I'm a Trusted Advisor
Posts: 32,037

Re: Trying to Activate Sim Card

Hello @nicolevivian4

Contact Rogers via Live Chat and they should be able to do it for you.

You could also visit a local Rogers store near you for them to do that or contact Rogers via their phone line via a different phone ( families phone or work phone) and they will be able to assist you with that.

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Resident Expert
Resident Expert
Posts: 2,742

Re: Trying to Activate Sim Card

Calling customer service would probably be the fastest way. When you speak to them, ask to do a "Sim Swap" they will understand what that means


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Posts: 32,037

Re: Trying to Activate Sim Card

Hello @Pauly

Agreed. However the wait times to actually speak to someone may be longer. Took over 45 minutes for my mom to get a hold of someone just an hour ago via the phone. So i
That counts in affect too. Generally yes calling or store will be faster.
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Posts: 766

Re: Trying to Activate Sim Card


@Meowmixwrote:

Agreed. However the wait times to actually speak to someone may be longer. Took over 45 minutes for my mom to get a hold of someone just an hour ago via the phone. So i


Just to clarify ...was your Mom calling paygo  or postpaid  ?  

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Posts: 32,037

Re: Trying to Activate Sim Card

Hello @barndoor

She was calling for postpaid.
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Posts: 766

Re: Trying to Activate Sim Card


@Meowmixwrote:
Hello @barndoor

She was calling for postpaid.

Oh ..ok that makes sense now   ....I think you will find there is a significantly less wait time for prepaid ...on average .  

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Re: Trying to Activate Sim Card

Hello @barndoor

Yes however they don't deal with postpaid I don't believe. If that's the case then it would cause the prepaid line to be flooded with phone calls and the ones with prepaid questions would have to wait longer wait times as well.

Rogers is lacking on the waiting times to be honest.