Good day @snjaykdubey,
Not having the ability to place and receive calls after activating a line with us is definitely frustrating to deal with. Were you able to reach a resolution since you posted?
Are you using a Rogers device? If you are using a phone from a different provider, you'll need to make sure it is unlocked.
For further assistance, it might be best for you to speak with one of our Pay-As-You-Go representatives.
Here are the steps to follow for you to get in touch with an agent to quickly address your concerns:
1. Dial: 1-800-575-9090.
2. Wait for language selection to finish.
3. Press option 4 for “General information”.
4. Press option 4 to “Contact Rogers”
5. Press option 1 to reach a live representative.
Their hours of operations are the following:
Monday – Friday: 8am – 12am
Saturday: 8am – 9pm
Sunday: 10am – 8pm
Hope this helps!
2-Wait for language selection to finish
3-Press option 4 for “General information”
4-Press option 4 to “Contact Rogers”
5-Press option 1 to reach a live representative quickly
I see you have posted the options to listen for to access the first two options ...I just wanted to add that for option five it is "If you are calling about an URGENT matter " press 1 .
@snjaykdubey .....please let us know what the issue was .
Does anyone know how to activate a new sim chip to exiting line
Contact Rogers via Live Chat and they should be able to do it for you.
You could also visit a local Rogers store near you for them to do that or contact Rogers via their phone line via a different phone ( families phone or work phone) and they will be able to assist you with that.
Agreed. However the wait times to actually speak to someone may be longer. Took over 45 minutes for my mom to get a hold of someone just an hour ago via the phone. So i
Just to clarify ...was your Mom calling paygo or postpaid ?