I am hoping someone can help me. I have a prepaid phone and whenever I try to top-up my account Rogers asks for a 4 digit passcode. However, I do not recall receving a passcode at all when I registered and I cannot figure it out at all. I cannot call the help number to figure out my passcode since I don't have any service, but I am hoping someone on here can help me. Thank you for your time!
Good evening @stewart1997,
Thank you for your contribution to the Rogers Community Forums
Sorry for the late reply, I am hoping you were able to find the answer to your question in the previous posts or in another one of our threads.
To contact our Prepaid department directly, please dial 1-800-575-9090. To reach an agent choose option 4, then option 4 again. At the end of the following message, you will be given an option to speak with one of our agent (option 1).
They will have the ability to validate with you other information such as your address on file etc. in order to authenticate your account and change your 4-digit PIN. Once you have the passcode reinitialized, you will have access to the self-serve options.
Hope this helps!
Thank you for your patience and welcome to the forums.
Or give us a shout at the following contact phone number below:
Pay As You Go
1 800 575-9090
Mon-Fri: 8 am to 9 pm EST
Im very new at this top up prepaid ways. Would someone be able to help me figure out how to get my account qualify for the 120/year plan. It says I am signed up for the plan but that I dont have enough credits on my account so I am moved to pay as u go. When I scroll down my topup options its mostly 30days and 100 for the year. I dont see the 120./year
Please help. Thanks
The $120/year plan is different from the regular plans that take money from your balance and can be topped up anytime. I don't understand what you mean by "credits". How did you pay for the $120 plan in the first place? Or are you asking how to switch from regular PayGo to the $120 one? You can sign up for it here using your credit card, I presume.
UNLIMITED Evening and Weekend Local Calling + UNLIMITED Texting1
$120 for 1 year*
Unlimited evening (6 p.m.-7 a.m.) and Weekend (Fri 6 p.m. - Mon 7 a.m.) local calls
50 minutes of daytime local calling for the year
50¢/minute for additional local daytime calls
50¢/minute for Canadian and US long distance calls
Unlimited Canadian text messages1
35¢/message for International text messages
Voicemail, Call Display, and Call Waiting included
Other services are available at applicable Pay-Per-Use rates learn more here
Plan is valid for 12 months from the day you sign up
Or you can reach PayGo at 1-800-575-9090. To reach a representative choose option 4, then option 4 again (how to contact Rogers). At the end of the information on how to contact Rogers, you will select option 1 to speak with an a agent.
How exactly can I exchange $100 of my balance and keep my account active for the next 12 months?
Today, June 15, 2016, I received this message:
"You have an unused Pay As You Go credit of $170. Exchange $100 of your balance and keep your account active for the next 12 months. Do not worry about topping up until June 14, 2016.
I called the number indicated but I could not figure out how to exchange $100 and keep my acount active for the next 12 months. Can I do this operation using my Rogers internet account? What exactely do I have to do? Also, that "until June 14, 2016" is a bit puzzling because it is a date that has already passed.
You can reach PayGo at 1-800-575-9090. To reach a representative choose option 4, then option 4 again (how to contact Rogers). At the end of the information on how to contact Rogers, you will select option 1 to speak with an a agent. Just say you want to use $100 of your balance to renew for a year. The " Do not worry about topping up until June 14, 2016" is irrelevant since it's after that date, which is probably the end of your 12 month subscription. If you had renewed earlier, you would have got 12 months from that date.
It's not widely known that you can use your balance to renew if you have over $100. I first found out when Rogers sent me a letter when I had accumulated over $200 because I didn't know. I used to be able to do it in the store, but they don't do that now and you have to call. Too bad there's no way to do it on line.
Here's a weird situation. I just checked my Call History on line and saw my balance was $0. Then it occurred to me that maybe my balance had expired, but I could not remember the expiry date. Maybe it was in September. But the weird thing is that at the top of the page it said, in red, that my balance expires on June 17, 2017. I know that when I dial *225 I immediately get a text from Rogers with my balance and the expiry date, so I did that, twice, and received no message whatsoever. So I called the PayGo line to see what was up (1-800-575-9090-4-4-1) and the lady told me that I had a balance of $95 but it had just expired. Her explanation for the June 17, 2017 date was that it's the date my account would expire if not renewed and I would lose my number. Anyway, I renewed for $100 and got my balance back and now it says "Balance expires on 16 Sep 2017".
So the lesson is, set a reminder on your calendar when your balance expires because Rogers won't remind you, only if your balance gets low and you've set that option. Rogers should also have an option to notify you before your balance expires. I do believe they'll give you back your balance if you top up within 14 days of expiry.
One more thing. The lady did say there was a $2 charge for renewal, but she would waive that. I had heard a rumour about such a charge. What's that all about?
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