Topping up my Pay as you go phone

[timshortt]

How do I pay for Pay As You Go?

I signed up for a $10 Pay as you go plan last month. I attempted to pay online through My Rogers a couple days prior to this first month expiring. The balance was 0$ and when I put another $10 on the credit card it went to -$10. Maybe I was paying in the wrong place, but I have given ten bucks to Rogers for this month. Tried to talk to someone on Live Chat - they don't deal with pay as you go. Went to a physical store today - they don't deal with pay as you go.  Can't call the Rogers1 number (or any number now) because they haven't accepted the payment for this month, plus I don't really want to deal with a call centre on a pay as you go phone. The usage and services screen says that I have 23 days remaining in this cycle, and that I've used 1 minute of talk, so I thought maybe that payment took, despite it still showing a balance of -$10, but I received messages the last couple of days informing that the service required payment. Tried going to autotopup (where maybe I was supposed to go first, but I don't see a clear link to there on the MyRogers page for my account). It seems to take me to the same screen where I've already paid $10.

[OLDYELLR]

You can reach PayGo at 1-800-575-9090. To reach a representative choose option 4, then option 4 again (how to contact Rogers). At the end of the information on how to contact Rogers, you will select option 1 to speak with an a agent.

[ericah38]

How does Top Up work for Pay as you Go?

A year ago, I purchased the $180 for 1 year Pay as you Go plan, and I want to renew the same plan for the next year. I accessed my Rogers account online and it said I had $0.00 as my current account balance and an expiry date of Aug. 27, 2018. I clicked the Top Up button and purchased $100 for my account balance and pushed my expiry date to a year later (Aug 2019). My current account balance also says $100 now. My current plan is $180 for a year though, so do I have to add another $80 to my account balance to use the $180 for 1 year plan or am I good?

[OLDYELLR]

@ericah38If you now show a balance of $100 that expires in a year, it looks like you have been put back to the grandfathered talk anytime plan without all the bells and whistles and free stuff of the $180 plan, which carries no balance.

[57]

It may also be that, as discussed in the $180 thread, the amount you're allowed to add must equal a voucher value, so you'll need to add another $40, then another $40.  This information comes purely from reading that ($180) thread and not from any personal experience.  This doesn't even account for taxes, so again, the Rogers payment system for PAYGo is "really weird".

http://communityforums.rogers.com/t5/Pay-as-You-Go/1-year-unlimited-for-180/m-p/425277#M2732

You may wish to call them instead. Here's the contact information for PAYGo:

http://communityforums.rogers.com/t5/Pay-as-You-Go/Pay-as-you-go-Data-add-on-not-processed/m-p/42689...

[ericah38]

Ok, so to use the $180 a year plan again I'll have to add $40 then $40 again so that my balance is at $180, and then I'm good. Is that right?

Also, thanks for the answers! This is my first time using the community forums.

[ericah38]

Oh and another thing,

I don't really know what the Talk Anytime plan features are, but the texts I've sent after adding just $100 are still free and show up as $0.00 each on my transaction history.

[barndoor]

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@ericah38 wrote:

Oh and another thing,

I don't really know what the Talk Anytime plan features are, but the texts I've sent after adding just $100 are still free and show up as $0.00 each on my transaction history.

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But your original $180 plan doesn't expire until Aug 27  right ?  I suspect that means it's pricing will be in effect until then regardless of the balance in your account .  

I would expect   that on the 27th , if you have a $180 balance  in your account they will likely renew your current plan for another year . I expect you  could add  another $100 or two $40s to get to that balance . If on the 28 th they haven't renewed your current  $180 plan for another year I'd be on the phone asking why .

I also suspect that the $100 expiry date  that you are currently seeing is meaningless to your situation  ...other than that is what the computer thinks it should be since you added a $100 voucher.

[ericah38]

Ok, that clears things up. Thank you so much!

[57]

I have a question regarding these top-ups.  If you top up using say $100, does your credit card get billed for $113 (due to tax). I would expect that for $180 (100 + 40 + 40?), you end up being billed for $203.40 total?  I know that on my $10/mo "auto-top ups" every month I get charged $11.30 on my credit card.

I just want to make sure that you have enough on your account to cover an actual $180...