Strange Top Up Deduction

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I've Been Here Awhile
Posts: 3

Strange Top Up Deduction

Hi everyone,

I topped up my pay as you go account 30$, but the payment processed was recorded as 26.55, not 30. What's going on? (And I haven't chosen a new add-on at this point; pure top up) I also haven't made any calls or texts that were charged.

Thanks Smiley Happy
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I'm a Senior Advisor
Posts: 3,270

Re: Strange Top Up Deduction

$26.55 + HST = $30.  Only when you renew using your balance you pay no tax because it's already been paid.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Trusted Contributor
Posts: 706

Re: Strange Top Up Deduction


@OLDYELLR wrote:

$26.55 + HST = $30.  Only when you renew using your balance you pay no tax because it's already been paid.


True  ... but wouldn't a much  more normal situation be  $30 plus HST ... 

I take it customers must be given a choice somewhere  because that just seems weird to do a top up that way. 

At least they aren't short changing @spark227  unless spark227 was counting on having $30 on  account . 

 

Or is that how much the monthly plans cost ? $10 minus HST or $25 minus the HST ?   Smiley Wink  

I'm a Senior Advisor
Posts: 3,270

Re: Strange Top Up Deduction

When you top up with exactly $30 the HST has has to come out of that.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I've Been Here Awhile
Posts: 3

Re: Strange Top Up Deduction

Thanks very much!
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