Setting up prepaid plan

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Resident Expert
Resident Expert
Posts: 4,149

Re: Setting up prepaid plan

@min99 wrote:

Well, it's now January 2018 and I am still having the same problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Did you call per the suggestion in post 28?

Posts: 2,374

Re: Setting up prepaid plan

Hello again @min99,


Sorry to hear you're still experiencing the same issue with your Prepaid account.

I know how frustrating this must be. Smiley Embarassed


Did you follow the steps outlined by @RogersPrasana as per MESSAGE 28 of 31?


It would be ideal if you spoke with one of our trained Pay-As-You-Go representative.

This would give them the chance to investigate this thoroughly and maybe open a ticket for our Back Office team to look into it, in order to resolve the problem once and for all.