PayGo top up account confusion.

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I'm a Trusted Contributor
Posts: 707

Re: PayGo top up account confusion.


@OLDYELLR wrote:

@unun4848 wrote:

So if I understand this correctly then, I could top up $100, not worry about topping up again for a year (assuming my extra usage stayed below the $100), and each month the $10 fee would be automatically paid from my balance? If true, this would be ideal for my needs. Thanks.


It depends on exactly which plan you have. The original plan, grandfathered if you requested it to be, but no longer available, has no monthly fee (other than the $0.75 911 charge) and calls are (were) charged from the 365 day $100 balance. The current $10/month plan is what was substituted if you didn't ask for your original plan to be grandfathered.


In post 24 of this thread  @unun4848 states the details  of why he/she wants out of the anytime plan  and we were discussing how the ten month plan could be paid  for .  

@unun4848 likely  didn't have to request his/her anytime plan  to be grandfathered as it was only customers who were paying  for their anytime plan with less than $100 increments that had to call in and request  to grandfather it . 

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Re: PayGo top up account confusion.


@barndoor wrote:

...it was only customers who were paying  for their anytime plan with less than $100 increments that had to call in and request  to grandfather it . 


In the following link we discussed the changes regarding PAYGo, that were sent via texts around the end of December 2017.  There were a couple of issues. One was the $150 maximum allowable at the end of 2018 and the other was the automatic migration of people on the "Anytime" plan to the $10/mo Talk/Text plan.  I don't believe it mattered how you were paying for "Anytime".  I'm quite sure that unless you called Rogers to stay on the grandfathered "Anytime" plan, you were migrated to Talk/Text, depending on your billing date. As you say, it is possible that those not paying monthly were not migrated until the end of their payment period...?

 

Here's my post summarizing those changes from the thread on both topics:

 

http://communityforums.rogers.com/t5/Pay-as-You-Go/Pay-As-You-Go-plan-changes/m-p/413623#M2018

 

The text from Rogers read as follows:

 

Rogers service msg: Starting on <DATE> and each month after that, your monthly top up will go towards our $10 Talk & Text plan that will give you 50 anytime local minutes and 50 text messages instead of being charged for every minute or text you use. For more details about the plan see rogers.com/payasyougo . This change is made in accordance with the CRTC Wireless Code. To go back to what you currently have or to cancel your prepaid service, reach us at rogers.com/contactus .


 



I'm a Senior Advisor
Posts: 3,274

Re: PayGo top up account confusion.


@barndoor wrote:


In post 24 of this thread  @unun4848 states the details  of why he/she wants out of the anytime plan  and we were discussing how the ten month plan could be paid  for .  

@unun4848 likely  didn't have to request his/her anytime plan  to be grandfathered as it was only customers who were paying  for their anytime plan with less than $100 increments that had to call in and request  to grandfather it . 


Yes, in that case it makes sense. I didn't know those paying for the anytime plan annually would be automatically grandfathered. (I see that @57 doesn't think so either.)  I called to make sure I wouldn't be moved to the new $10/month plan, which, in my case would work out to be more costly since I don't call or text a lot.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Trusted Contributor
Posts: 707

Re: PayGo top up account confusion.


@57 wrote:

 

The text from Rogers read as follows:

 

Rogers service msg: Starting on <DATE> and each month after that, your monthly top up will go towards our $10 Talk & Text plan that will give you 50 anytime local minutes and 50 text messages instead of being charged for every minute or text you use. For more details about the plan see rogers.com/payasyougo . This change is made in accordance with the CRTC Wireless Code. To go back to what you currently have or to cancel your prepaid service, reach us at rogers.com/contactus .


 


The answer is there if  you read it carefully  . Smiley Wink

 

Do I believe the Rogers CSR  that I talked to that wondered why I was bothering her to request  that my $100 /yr anytime plan be grandfathered  or an internet personality  ? If  you're not sure call and ask .

Doesn't really matter now anyway  I suppose  . 

I'm a Senior Advisor
Posts: 3,274

Re: PayGo top up account confusion.


@barndoor wrote:

Do I believe the Rogers CSR  that I talked to that wondered why I was bothering her to request  that my $100 /yr anytime plan be grandfathered  or an internet personality  ? If  you're not sure call and ask .

Doesn't really matter now anyway  I suppose  . 


When I called, the CSR said nothing about whether yearly or just monthly paying customers were being migrated to the new $10/month plan, but agreed with me wholeheartedly that the $100/year plan was the best deal for me and made a note that I would stay on it.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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