PayGo top up account confusion.

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I Plan to Stick Around
Posts: 32

Re: PayGo top up account confusion.

So if I understand this correctly then, I could top up $100, not worry about topping up again for a year (assuming my extra usage stayed below the $100), and each month the $10 fee would be automatically paid from my balance? If true, this would be ideal for my needs. Thanks.

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Posts: 707

Re: PayGo top up account confusion.


@unun4848 wrote:

So if I understand this correctly then, I could top up $100, not worry about topping up again for a year (assuming my extra usage stayed below the $100), and each month the $10 fee would be automatically paid from my balance? If true, this would be ideal for my needs. Thanks.


Yes ,that is the way I understand it to work.

The $100 top up will get you an account expiry 1 year out but of course when they take $10/ month for your plan  the max that would last  would be ten months if there were no extras . But, at that ten month period or when the $100 is depleted you could either ad another hundred for another one year expiry   or ad say $30  and your expiry for that added $30 will still remain the date of expiry for the original $100. 

Clear as mud ? Smiley LOL

 

I've Been Here Awhile
Posts: 3

Re: PayGo top up account confusion.

I just changed my account to a monthly "pay as you go". I have a balance of about $300 in my account. If I subscribe to auto top-up will my credit card be charged even if there if my balance more than covers the monthly charge?

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Posts: 707

Re: PayGo top up account confusion.


@billb46 wrote:
I just changed my account to a monthly "pay as you go". I have a balance of about $300 in my account. If I subscribe to auto top-up will my credit card be charged even if there if my balance more than covers the monthly charge?

You would need to find what they set as your expiry date I would guess ... I wouldn't be letting them access any more money than absolutely necessary .  Best bet would likely  be to call the paygo  line at  1 800 575 9090 take options 4 .... 4 .....1 and that should get you to a live agent fairly quickly and discuss the situation  with them . 

Good Luck  

I've Been Here Awhile
Posts: 3

Re: PayGo top up account confusion.

Thanks for the fast reply.  I know my expiry date but the Roger's rules are very vague.  I don't want a top up taken out if I still have a large balance.  As it is, I'll lose over a hundred dollars at the end of the year.  Also, they say you lose your balance if you don't top up prior to the expiry date.  What's the top up deadline...a month, a week?  I've disabled auto top up and will keep an eye on my account. 

I've Been Here Awhile
Posts: 3

Re: PayGo top up account confusion.

I just spoke to an agent and was told that if there is a large enough balance to pay the monthly fee, the credit card will not be charged.  I'll keep an eye on my account and find out if it's true.

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Re: PayGo top up account confusion.

Hello, @billb46

 

Welcome to the Rogers Community Forums! I appreciate your participation in the Community. 

 


@billb46 wrote:

I just changed my account to a monthly "pay as you go". I have a balance of about $300 in my account. 


Can you clarify further about this account switching? Were you on a yearly prepaid plan and switched to monthly prepaid plan?

 

@OLDYELLR may be able to shed more light on this issue. 

 

Cheers,

RogersMoin

I'm a Senior Advisor
Posts: 3,275

Re: PayGo top up account confusion.


@unun4848 wrote:

So if I understand this correctly then, I could top up $100, not worry about topping up again for a year (assuming my extra usage stayed below the $100), and each month the $10 fee would be automatically paid from my balance? If true, this would be ideal for my needs. Thanks.


It depends on exactly which plan you have. The original plan, grandfathered if you requested it to be, but no longer available, has no monthly fee (other than the $0.75 911 charge) and calls are (were) charged from the 365 day $100 balance. The current $10/month plan is what was substituted if you didn't ask for your original plan to be grandfathered.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Senior Advisor
Posts: 3,275

Re: PayGo top up account confusion.


@billb46 wrote:

I just changed my account to a monthly "pay as you go". I have a balance of about $300 in my account. If I subscribe to auto top-up will my credit card be charged even if there if my balance more than covers the monthly charge?


I presume your plan was the original standard plan you could renew monthly for various amounts or yearly for $100, each time rolling over the balance. That is the plan I have and have been calling the PayGo number to renew each year whenever the balance was well over $100. If you called PayGo and was told your new  monthly charges would come out of your balance, I'd believe them. You'll know right away after a month by checking your balance. If Rogers charges your credit card instead, not your balance, call them right away and remove your credit card from your account until they fix it.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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Posts: 707

Re: PayGo top up account confusion.


@billb46 wrote:

I just spoke to an agent and was told that if there is a large enough balance to pay the monthly fee, the credit card will not be charged.  I'll keep an eye on my account and find out if it's true.


The point where I suspect you will have to be careful  is when you approach  your account expiry date  .... as Rogers Maude I believe pointed out in another thread, when asked  about balance rollovers ....if your account passes it's expiry you could lose your  balance according to the Rogers rules.  If you have made an arrangement, as it seems some have, to extend your expiry beyond a year in order to bring your balance down so they don't claw part of it back at the end of the year you should be good for a while .  I think usually they give reasonable warning that your expiry date is coming up and even give ten days grace or so after said date  to top up your account  but always ise to be one step ahead if possible . Smiley Wink  

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