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No I have not received a satisfactory response to this issue.
The problems has not occurred to me in a while since I essentially avoid using any data on my phone (so that I don't have to deal with customer support and report this issue yet again) - but this does not mean that the problem has disappeared.
In 2017, the Ombudsman office sent me a confidentiality agreement for me to sign. It was clear that Rogers did not want the outcome of this investigation to be shared with the public. I refused to sign.
In 2018, the Office of the President indicated that they're continuing to improve the services for the Pay as you go program and continue to inform their customers to review their statements (which is not true). I have never seen such a reminder. Also, the limited number of entries shown at any one time on our statement would make it difficult to any customer to notice that they have been overcharged - unless they print their statement on a regular basis and manually add their data usage over a one month period. In that correspondence, there was no mention that there was a problem or that a problem had been resolved (even though the tech support had confirmed to me that there was indeed a problem). Until I hear from Rogers that the problem has been resolved, I will continue to be of the opinion that the problem still exists. Having said that, should rogers ever acknowledge that a problem has been corrected, that would lead to the question of what has been the impact to your customers over the years and what is their plan to compensate. In the three years, I've been on Pay as you go, Rogers has reimbursed me more than $250 in overcharges and complimentary services - hard to believe Rogers would pay such an amount if they didn't think there was a problem.
Hey guys, Is this still an on-going problem? I'm looking to add data to my plan but not if Rogers is still improperly charging overage fees
I don't know if it is still going on ... certainly not a surprise if it is . The fact that @mjm2 is on a MONTHLY pay go plan and Rogers won't record the transactions of that plan for a complete one month period says it all for me . It does seem to be random though so might be worth giving it a try , watch it closely and if there is a problem get it resolved and then I'd be looking for a different provider . Why should you have to compromise your services because the current service provider seems to not be able to fix certain glitches?
It doesn't matter who you deal with ,you should monitor that they are treating you the way you understand the parameters of the plan to be .