Pay as you go Call Forwarding?

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
RogersZia
Moderator
Moderator
Posts: 1,346

Re: Pay as you go Call Forwarding?

Hi @mic2074,

 

Welcome to the Community and thank you for your post.

 

It's always a good idea to clarify how charges work before any unexpected billing comes up. Have you had a chance to view the   How To article on What is Call Forwarding and how is it charged on Pay As You Go?

 

Call Forwarding is available with no monthly fee on Pay As You Go phones. Airtime charges apply to calls forwarded from your phone to another phone number. Long distance charges apply if forwarding calls to a long distance number.

 

Hope this helps!

 

 

 

RogersZia

mic2074
I've Been Here Awhile
Posts: 2

Re: Pay as you go Call Forwarding?

So airtime charges apply regardless of what time the call is received ?  Since my pay as you go has unlimited free minutes during weeknights and weekends - does airtime charges apply during these periods, if I call forward to another phone, or is it still free ?  Thanks.

barndoor
I'm a Trusted Contributor
Posts: 766

Re: Pay as you go Call Forwarding?

my understanding is  that "airtime charges " are whatever applies to that phone at a given time .  So if it is free "airtime" time in that phones plan  it should be free ...  otherwise the price should be stated  at the specific rate ...like  "regular anytime" rates .   Perhaps  there is a definition  of airtime charges somewhere?

 

My question would be, if you are forwarding a call  to another cell phone  would regular "airtime" rates apply  and would you end up paying for the call on both phones  if they  were both outside of free  "airtime" ?

RogersZia
Moderator
Moderator
Posts: 1,346

Re: Pay as you go Call Forwarding?

Hi @mic2074,

 

As long as you call forward to a local number there is no additional charge during your unlimited airtime window. If you call forward to a long distance number in the same window, additional charges apply.

 

@barndoor,

 

To answer your question, airtime charges would apply to phone A (assuming it's a Rogers PayGo device) however any applicable charges for the second phone would depend on the plan and service provider.

 

 

Hope this helps!

 

 

RogersZia

barndoor
I'm a Trusted Contributor
Posts: 766

Re: Pay as you go Call Forwarding?

Thank you  for the clarification . Smiley Happy

steve1313
I've Been Around
Posts: 1

Re: Pay as you go Call Forwarding?

So if i call forward to another phone, i still use my minutes from the original account?

RogersTony
Moderator
Moderator
Posts: 1,218

Re: Pay as you go Call Forwarding?

Hello @steve1313

 

Welcome to the Rogers Community Forums! 🙂 

 

That is correct call forwarding would still use minutes from your original account as it would still be going through your phone plan before forwarding to the second line.

 

If your plan has unlimited evenings and weekends during those periods you would not have to worry about using up the minutes when call forwarding.

 

Regards,

 

RogersTony

CultureOfOne
I'm Here A Lot
Posts: 7

Re: Pay as you go Call Forwarding?

I'm still having the same problem as the OP  (three and a half years later).  The instructions online do NOT work - they just return a slew of error messages after locking up the phone for a minute or so.  Why is it still not possible to set this up through MyRogers, *611, or some other method than the non-functional * switches?  Everything online says Pay As You Go includes Call Forwarding, but if there's no way to activate it, obviously it doesn't include it at all.  Please offer a REAL solution, not just the form responses provided so far.

57
Resident Expert
Resident Expert
Posts: 4,075

Re: Pay as you go Call Forwarding?

@CultureOfOne : I'm not sure why it won't work for you, however, have you tried contacting the PAYGo reps?  Please use the following link and follow the instructions carefully. It's the only way to get PAYGo assistance. I have always found them most helpful.

 

https://communityforums.rogers.com/t5/Account-Support/Can-t-purchase-data-pass/m-p/426891#M22822



CultureOfOne
I'm Here A Lot
Posts: 7

Re: Pay as you go Call Forwarding?

Update to my previous post: After delving through numerous *611 directories, I found an activation switch for call forwarding (with no prompt to add a number to which to forward, which makes me question what purpose it serves).  I have been able to get unconditional call forwarding set up, but none of the conditional options work (and those are the ones I need; I don't want all calls forwarded, just the once I can't answer).  I've already confirmed that my voicemail has never been activated, so that isn't the issue (as nobody can use voicemail and conditional call forwarding).  Has anybody successfully activated conditional call forwarding on a on Pay As You Go phone?

 

On a side note: I also found out Rogers charges Pay As You Go customers for each text message every time it sends out a verification code, so forgetting your password can be costly!