Pay As You Go plan changes

[57]

@Erin046 : As discussed earlier in this thread, to which your post was probably moved, you'll need to call Rogers' PAYGo number and talk to an agent and request that you stay on your current grandfathered plan.  I'm assuming you're currently on the old "Anytime" plan which costs $10/mo and the balance rolls over each month. Please note the other changes discussed earlier in this thread.

See my post from early in this thread - link below:

http://communityforums.rogers.com/t5/Pay-as-You-Go/Pay-As-You-Go-plan-changes/m-p/413623#M2018

You've already got the correct number to call 1-800-575-9090, choose option 4, then option 4, then option 1.  I have found the agents there quite helpful.

[jillssmith]

Pay as you go update...shouldn't I only pay the difference??

If my son was on the 20$ pay as you go, and I upgrade it to the 30$ pay as you go...should my account get billed both $20 + $30 for the month? 

Should it not just be the $20 that I already paid, plus the difference between the 2 plans?

I feel ripped off having done an upgrade, and being charged twice.

08/10/2018 11:34	$30.00	$30 Talk, Text & Data plan
08/10/2018 11:34	$30.00	Recharge card
08/10/2018 11:34	$0.00	Adjustment
08/10/2018 08:22	$20.00	$20 Talk & Text plan
08/10/2018 08:22	$20.00	Recharge card

[jillssmith]

That was not my question..I had the $20 talk and text plan...and went to the $30 talk/text/data plan...in switching, considering I paid for this month...should I not only be charged $10 (20 already paid, plus the difference) or $50 (20+30)

[57]

Yes, I would have thought that you'd be billed either $10 for the month difference, or perhaps $30 for the new plan with a $20 credit for the old plan, with $30 being charged each subsequent month.

Call the number outlined in post 81 of this thread above. They should be able to advise and straighten this out for you.