Pay As You Go plan changes

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57
Resident Expert
Resident Expert
Posts: 4,034

Re: Pay As You Go plan changes

@Erin046 : As discussed earlier in this thread, to which your post was probably moved, you'll need to call Rogers' PAYGo number and talk to an agent and request that you stay on your current grandfathered plan.  I'm assuming you're currently on the old "Anytime" plan which costs $10/mo and the balance rolls over each month. Please note the other changes discussed earlier in this thread.

 

See my post from early in this thread - link below:

 

http://communityforums.rogers.com/t5/Pay-as-You-Go/Pay-As-You-Go-plan-changes/m-p/413623#M2018

 

You've already got the correct number to call 1-800-575-9090, choose option 4, then option 4, then option 1.  I have found the agents there quite helpful.



jillssmith
I've Been Here Awhile
Posts: 3

Re: Pay As You Go plan changes

Pay as you go update...shouldn't I only pay the difference??

 

If my son was on the 20$ pay as you go, and I upgrade it to the 30$ pay as you go...should my account get billed both $20 + $30 for the month? 

 

Should it not just be the $20 that I already paid, plus the difference between the 2 plans?

 

I feel ripped off having done an upgrade, and being charged twice.

 

08/10/2018 11:34 $30.00 $30 Talk, Text & Data plan
08/10/2018 11:34 $30.00 Recharge card
     
08/10/2018 11:34 $0.00 Adjustment
08/10/2018 08:22 $20.00 $20 Talk & Text plan
08/10/2018 08:22 $20.00 Recharge card
jillssmith
I've Been Here Awhile
Posts: 3

Re: Pay As You Go plan changes

That was not my question..I had the $20 talk and text plan...and went to the $30 talk/text/data plan...in switching, considering I paid for this month...should I not only be charged $10 (20 already paid, plus the difference) or $50 (20+30)
57
Resident Expert
Resident Expert
Posts: 4,034

Re: Pay As You Go plan changes

Yes, I would have thought that you'd be billed either $10 for the month difference, or perhaps $30 for the new plan with a $20 credit for the old plan, with $30 being charged each subsequent month.

 

Call the number outlined in post 81 of this thread above. They should be able to advise and straighten this out for you.



payasugo2
I've Been Around
Posts: 1

Re: Pay As You Go plan changes

Hi I just topped up my balance to $100/yr. $5 for 250 text. I never make or receive calls, yet this time my balance depleted to $0 in a month. What happened? I would appreciate your help. I am not able to reach an agent.

OLDYELLR
I'm a Senior Advisor
Posts: 3,746

Re: Pay As You Go plan changes

@payasugo2Exactly what plan do you have? I believe only the legacy talk anytime plan runs a balance. The newer ones have zero balance and you pay for the type of service. I made that mistake a couple of years ago, switching to a plan I thought suited me better when I renewed and suddenly found my balance was zero. I immediately called back and got reinstated to my original talk anytime plan. I pay $100/year and when my balance is well over $100 I use $100 from it to renew. 


Rogers PayGo. Location: S-W Ontario
57
Resident Expert
Resident Expert
Posts: 4,034

Re: Pay As You Go plan changes


@payasugo2 wrote:

I am not able to reach an agent.


See the link below for instructions on how to reach an agent.  You may be on a "Talk and Text" plan instead of the old "Anytime" plan which allowed you to carry a balance, like @OLDYELLR  said in his post?  It's possible you were "switched" incorrectly, but if that's the case, then you should be able to get it straightened out by calling, assuming the switch was recent.

 

https://communityforums.rogers.com/t5/Account-Support/Can-t-purchase-data-pass/m-p/426891#M22822

 

Here's the thread where the (automatic) switch from Anytime to Talk/Text was discussed.

 

https://communityforums.rogers.com/t5/Pay-as-You-Go/Pay-As-You-Go-plan-changes/m-p/413623#M2018

 

Here's an FAQ on PAYGo:

 

https://www.rogers.com/customer/support/article/activating-and-topping-up-pay-as-you-go