Pay As You Go plan changes

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I'm a Senior Advisor
Posts: 3,274

Re: Pay As You Go plan changes

@barndoor  Changes to plans notifications aren't exactly "marketing". It's essential information the customer should have.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Senior Advisor
Posts: 2,091

Re: Pay As You Go plan changes

Confirmation in a new thread specific to how long the text remains on the Rogers side if your phone is off by @barndoor, responded by @RogersTony - Tony confirms that it is 72 hours that your text remains on the Rogers servers before it is deleted if your phone is off or cannot receive the text.

 

I would imagine that a lot of people who use their phones for emergency on an infrequent basis (say like a trip), may never get any of these notices.

 

Anyone who doesn't get the notice is legitimately in a position to negotiate the change as they have not been notified and as in a recent post, a person who went the media route got a very good change.

 

At worst, if you phone in when a change shows up and you didn't get the notice, you could request at a minimum that you this information is now your notice and try to negotiate something - they may just say ok we implement under the wireless code notification requirements of change, you can accept the change or cancel, but most of these phone plan holders have been around a long time, I would hope that a fair solution could be made.

 

But key on this issue of deletion is that after 72 hours and your phone unavailable to remove the text, the message is gone, so knowing this if you are told all customers were sent the message, you can refer to the forum information that you did not get the message.

 

And knowledge through the forum is not official notification to a customer by the way.

 

This is certainly turning into a poorly thought out change.

 

Bruce

I'm a Senior Advisor
Posts: 3,274

Re: Pay As You Go plan changes

You nailed it @BS Being retired, I can easily go a week without leaving my house, therefore would have no need to turn my cellphone on because I have a landline. So it's just a fluke I received that text about the $150 PayGo balance cap going in at the end of this year. But the more important information about my original PayGo plan being migrated to a $10/month talk/text plan in March if I don't call to have it grandfathered, I did not receive. I only read about it on this forum. Such important time sensitive notifications should not expire in 72 hours if you don't turn your phone on.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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Posts: 707

Re: Pay As You Go plan changes


OLDYELLR wrote:

@barndoor  Changes to plans notifications aren't exactly "marketing". It's essential information the customer should have.


Absolutely  .... from a customer standpoint I agree 100% ... but from the sales departments point of view I'm not sure what to expect .  Smiley LOL

I Plan to Stick Around
Posts: 41

Re: Pay As You Go plan changes


57 wrote:

lmcjipo wrote:

Generally the timeframe is over a few days. As mentioned I'm not sure what the timeframe is for Rogers but 30 days is more than sufficient to have the SMS "expire" on almost all carriers that I'm familiar with before it reaches your phone.

Earlier in this thread I indicated that the time frame for "expiration" seems to be about 2-3 days, per my conversation with the CSR...


Thanks for the information. As mentioned in my earlier post, I wasn't sure what the timeframe is for Rogers BUT since I worked in the cellular network side of things about 10 years ago, I was mainly pointing out that SMS messages expire if they don't reach the phone and this value is carrier specific. I have travel SIMs which I use when I travel as well as a prepaid US SIM and these SIMs aren't in any phones or being used while I'm in Canada. Similarly, I'm sure there are plenty of prepaid Rogers customers who don't turn on their Rogers prepaid phones for a few days/weeks/months and don't get the Rogers notification SMS that Rogers routinely sends out.

I've Been Around
Posts: 1

Re: Pay As You Go plan changes

I'm a "pay as you go" user and I paid $120 last year, my year is expiring next month and now the cost has gone up to $180. 

I have used the service for many years and I feel the cost should not have been increased substantially. Could you offer a solution?  Perhaps you should consider giving a senior's discount where possible.

 

Resident Expert
Resident Expert
Posts: 2,188

Re: Pay As You Go plan changes

@BU26 : Please advise us on which plan you are currently?  Also, please advise what you mainly do with your phone (how much you talk, text, etc)?  There are many different plans now available for as little as $10/mo.

 

https://www.rogers.com/web/content/wireless-products/plans?cm_sp=wireless-_-pay_as_you_go-_-plans_ba...



I'm a Senior Advisor
Posts: 3,274

Re: Pay As You Go plan changes


BU26 wrote:

I'm a "pay as you go" user and I paid $120 last year, my year is expiring next month and now the cost has gone up to $180. 

I have used the service for many years and I feel the cost should not have been increased substantially. Could you offer a solution?  Perhaps you should consider giving a senior's discount where possible.

 


It looks like the plan you have is the "Unlimited Pay As You GoTM plan" you see it on the right when you got to Shop, Wireless, Prepaid, Plans.  A couple of years ago this plan (or a variation of it) was $100 and I switched to it from my basic $100/year talk anytime plan using $100 from my balance.  As soon as I did that I realized this plan did not run a balance and would cost me $100/year no matter what, whereas previously I used a lot less than $50 worth of air time a year, the balance rolled over, and once I had a balance well over $100 I could use the $100 to renew for another year. So I called right back and asked to be switched back to my original plan.  I guess I dodged the bullet, because subsequently that "Unlimited" plan jumped to $120 and now you see it has jumped to $180.  That's a huge jump over a couple of years, so I'm guessing customers were getting more value out of the plan than Rogers wanted to give.

 

So what to do? Even if you originally started out with the basic talk anytime plan that runs a balance, I doubt Rogers would grandfather you back to it this late in the game because they don't sell that plan anymore.  But depending on how much you use your phone, you may want to switch to the $10/month, which is less that $180 a year.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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Posts: 707

Re: Pay As You Go plan changes


BU26 wrote:

I'm a "pay as you go" user and I paid $120 last year, my year is expiring next month and now the cost has gone up to $180. 

I have used the service for many years and I feel the cost should not have been increased substantially. Could you offer a solution? 

 


As much as I hate to say it  ... it still seems to be  competitively priced for what you get even with the price increase.  .  As has been said above  ...it all hinges on the way you use your phone as to whether there is a better deal out there ,be it with Rogers or a competitor. 

 

Is there a third party service out there  that would help people sort through this  type of issue.... With what I have experienced and we have read in the press lately I certainly would not trust Rogers to be making suggestions  as to which plan would be most cost effective   for you even though I expect they have all the info needed to do just that very easily . 

I've Been Around
Posts: 1

Re: Pay As You Go plan changes

I received a text said”Rogers service msg: REMINDER - Starting on August 10, 2018 and each month after that, your monthly top up will go towards our $10 Talk & Text plan that will give you 50 anytime local minutes and 50 text messages instead of being charged for every minute or text you use. For more details about the plan see rogers.com/payasyougo . To go back to what you currently have or to cancel your prepaid service, reach us at *611 or 1 800 575-9090”

But I do not want the $10 talk & text. I’ve made a call but still not able to cancel the plan. How can I cancel it and go back to my current $10 data plan?

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