Pay As You Go plan changes

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I've Been Here Awhile
Posts: 2

Re: Pay As You Go plan changes

Can you tell us--as of Dec 2017, soon to be 2018--is the "Talk Anytime" plan still available? If so, can you please provide a link with information on the plan and how we can subscribe or add it to our accounts.

 

 

I Plan to Stick Around
Posts: 8

Re: Pay As You Go plan changes

As of today in regards to your question, the Talk Anytime plan is not offered to new customers as it has been discontinued. It has been replaced with the Talk & Text plans with the cheapest one starting at   $10. per month. I put $100. for 365 days which keeps your account/number active for 10 months as they deduct $10. per month from the original $100. Top Up. There is no rollover if you do not use your monthly minutes or text.

I've Been Here Awhile
Posts: 2

Re: Pay As You Go plan changes

Thanks, . This is excellent. You have answered my question perfectly.

Resident Expert
Resident Expert
Posts: 2,175

Re: Pay As You Go plan changes

In light of these recent PAYGo discussions (here and in the other "Maximum" thread, etc), I went into MyRogers to check on my PAYGo account. My balance, which should have been roughly $150 was ZERO. I called the PAYGo number (1-800-575-9090, option 4, option 4, option 1) to discuss this issue and the CSR quickly fixed the problem, put the Auto-Pay back in place etc. She had no explanation as to why this glitch happened.  Very good service!

While I was talking to her, I asked about the other "rumours" that have been going around. Apparently, these new procedures are only a couple of days old and some people have received texts on these upcoming changes.

1. The maximum balance that you will be allowed at the end of 2018 will be $150. Anything above that will be "lost".  So, if you've got a large balance, you better start using your balance in any number of ways... (Check out the "maximum balance" thread here if you like for additional info.

2. You can still use $100 from your balance to pay for a year, as previously discussed in other threads, so do that to get your balance down if you have over $150, otherwise you'll lose anything over the $150, unless you were to move to a different plan (which gets your balance down) or to post-paid to which you could move your balance.

3. As intimated in a post above, if you don't call before March 2018, you will be automatically migrated to $10/mo Talk/Text.

4. I asked the CSR to keep me in the grandfathered plan that I'm currently in and she has put a note in my file to that effect. So, if you don't want to be switched to Talk/Text, you need to talk to the PAYGo CSRs to remain on the grandfathered plan.

5. I mentioned to the CSR that I was not receiving any texts on my phone regarding any of these issues and regarding the Auto Top-up Bonus credit ending in October, etc. She stated that if I leave my phone off for more than 2-3 days, the texts will "disappear". Well that explains that... I rarely have my phone on and probably haven't seen a text in many months.



I'm a Trusted Contributor
Posts: 706

Re: Pay As You Go plan changes

57 wrote:

3. As intimated in a post above, if you don't call before March 2018, you will be automatically migrated to $10/mo Talk/Text.

 

 

Thanks for checking that out  @57 .   If the above holds true  and they are going to automatically migrate  our account with no notice ... then I 'm going to automatically migrate to another company  just like I did with my other account when they started playing games with it .  Some of us can only take so much of this behaviour and the answer is simple  and  for some of us cheaper to boot .     Smiley Wink

I'm a Trusted Contributor
Posts: 706

Re: Pay As You Go plan changes


57 wrote:



4. I asked the CSR to keep me in the grandfathered plan that I'm currently in and she has put a note in my file to that effect. So, if you don't want to be switched to Talk/Text, you need to talk to the PAYGo CSRs to remain on the grandfathered plan.


There are people who have been  paying the bill for eight years plus to use the talk anytime  type plan  and the  default Rogers is  going to use is to switch people away from it   unless they call in  ....  that just seems so ...so  ... not customer oriented . Smiley Sad

Resident Expert
Resident Expert
Posts: 2,412

Re: Pay As You Go plan changes

Sounds Familiar? Not sure if you remember the whole Rogers Cable "Negative Billing" Fiasco from years ago where Rogers purposely put people on HIGHER TIER  cable packages, unless they called in and asked to be switched back.  This was around the time when John Tory was the president of Rogers Cable.



I'm a Senior Advisor
Posts: 3,270

Re: Pay As You Go plan changes


barndoor wrote:

57 wrote:



4. I asked the CSR to keep me in the grandfathered plan that I'm currently in and she has put a note in my file to that effect. So, if you don't want to be switched to Talk/Text, you need to talk to the PAYGo CSRs to remain on the grandfathered plan.


There are people who have been  paying the bill for eight years plus to use the talk anytime  type plan  and the  default Rogers is  going to use is to switch people away from it   unless they call in  ....  that just seems so ...so  ... not customer oriented . Smiley Sad


I just called Rogers PayGo and inquired about the rumour of original PayGo customers getting automatically switched to the newer $10/month plan in March. The agent confirmed that and asked whether I wished to be grandfathered with my old plan, which I did.  He put that in my file so I don't get migrated.  He agreed with me that my old plan was a great deal and worth keeping.  He also informed me of the $150 cap on balances at the end of 2018,  which I already knew.

 

I strongly urge all PayGo customers on the original Anytime Minutes, or whatever it is, plan to call PayGo to avoid getting migrated.

I

 

 


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Trusted Contributor
Posts: 706

Re: Pay As You Go plan changes


OLDYELLR wrote: 
I strongly urge all PayGo customers on the original Anytime Minutes, or whatever it is, plan to call PayGo to avoid getting migrated.

 Just want to get this straight ...are we as customers going to get formal notice of this change  or is this only for participants here ?  If I don't get notice through our  account  of what is coming  and we get automatically migrated to another plan ,I'll be leaving.  Its as simple as that. 

To not inform customers on that plan  of that upcoming change with reasonable time to make the call, is  just .... well ... I don't want to do business with a company that feels that that is appropriate customer service. 


 

Resident Expert
Resident Expert
Posts: 2,175

Re: Pay As You Go plan changes


barndoor wrote: Just want to get this straight ...are we as customers going to get formal notice of this change

You should get a text on this soon, however, as I mentioned in my previous post, if you leave your phone turned off for several days, texts "disappear".  I have sent a "Share a Concern" regarding this loss of important texts. They have been very good at getting back to me regarding my "concerns".  I mentioned that they should use another method in addition to (disappearing) texts for any "account changes" (e-mail, on MyRogers, etc).

 

https://www.rogers.com/consumer/contactus/share-a-concern



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