Pay As You Go data charge reporting cuts off at 21474 KB [BUG REPORT]

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I'm Here A Lot
Posts: 7

Pay As You Go data charge reporting cuts off at 21474 KB [BUG REPORT]

There appears to be a bug in the call/transaction history page for pay-as-you-go that causes it to incorrectly report the amount of data used in a session.  There have been times where it shows as 21474 KB when I clearly have used more than that. Also, while I have seen that number in more than one entry, I have never seen it report more than 21474 KB.  There is one instance where it reported 21474 KB but charged me $10.20 which, at $0.15/Mb would be the correct charge for about 69000 KB. Either I was overcharged or the amount was underreported. Of course I'd like to get the $10.20 back but given that the website seems to be incapable of reporting more than 21474 KB, I assume it was the data that was reported incorrectly. 

 

Also, there does not seem to be anywhere else I can report this problem. Am I missing something?

 

 

 

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Retired Moderator RogersAliciaG
Retired Moderator
Posts: 235

Re: Pay As You Go data charge reporting cuts off at 21474 KB [BUG REPORT]

Hi @Jim_H

 

I can understand the importance of keeping track of your usage and the amount on your Pay As You Go account. 

I would like to provide you the contact number for our Rogers Paygo line, 1-800-575-9090. They would be able to help you more out with your answer.

 

Thanks

 

RogersAliciaG

I'm a Senior Advisor
Posts: 3,480

Re: Pay As You Go data charge reporting cuts off at 21474 KB [BUG REPORT]

@Jim_H, I don't see that. But I have a plain vanilla $100/year PayGo account and keep data turned off. The only time I've turned data on is when someone sends me a text with a picture that I can't see. I then turn data on to view/save the picture, then turn it off again. I've never seen a data charge on my transaction history. If I did, I'd be quite upset, because when someone sent my a picture on my old Nokia phone, there was a URL for the picture and I could get it with my computer, not by using data.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm Here A Lot
Posts: 7

Re: Pay As You Go data charge reporting cuts off at 21474 KB [BUG REPORT]

I use only data (no cell, no SMS). I do all my calling and texting with an app and do very little of either and normally manage to avoid going over the 100 mb I get for my $10 add on. 

I've Been Around
Posts: 3

Re: Pay As You Go data charge reporting cuts off at 21474 KB [BUG REPORT]

The Paygo line is self-help only. There is no "they" that would be able to help out.

I'm a Senior Advisor
Posts: 3,480

Re: Pay As You Go data charge reporting cuts off at 21474 KB [BUG REPORT]

I can't remember exactly, but I think pressing "4" is supposed to get you a human. All I've ever done is just press "0" repeatedly until I get a Rogers operator to transfer my call.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Retired Moderator RogersAsif
Retired Moderator
Posts: 700

Re: Pay As You Go data charge reporting cuts off at 21474 KB [BUG REPORT]

@sk1234567

 

You can reach them at 1-800-575-9090

 

To reach a representative choose option 4, then option 4 again (how to contact Rogers).  At the end of the information on how to contact us, you will select option 1 to speak with an a agent.

 

RogersAsif

I've Been Here Awhile
Posts: 3

Re: Pay As You Go data charge reporting cuts off at 21474 KB [BUG REPORT]

Hi, 

21474 KB is also my problem!!  For the past 6 months, this exact amount of data would mysteriously appear in my data usage multiple times, which caused me to go over my 100 mb/mo limit, which results in a charge.  Rogers PAYGO does not believe it's their problem, despite me explaining many times that I don't have any app running. Now there is evidence that I'm NOT the only person who's phone is using 21474 KB for no apparent reason....  I believe ROGERS network is consuming 21474 KB somewhere and somehow.  This is very frustrating and is a form of fraud on the part of the network, not my phone.

Moderator
Moderator
Posts: 1,046

Re: Pay As You Go data charge reporting cuts off at 21474 KB [BUG REPORT]

Good morning @hhu66,

 

Welcome to our Community Forums!

 

This is definitely a very strange bug. I've done some digging but I can't find any indication that this is a known issue and as far as I can tell, this thread is the only place on the Internet where this particular issue is being discussed.

 

I would highly recommend that you call in and speak with our Pay As You Go support department. They will be able to look into this issue at length and figure out what's going on.

 

Regards,

RogersCorey

I'm Here A Lot
Posts: 7

Re: Pay As You Go data charge reporting cuts off at 21474 KB [BUG REPORT]

In my case, I know that I used a lot of data on that day and I am pointing out that, although I am certain I consumed more than 21474, 21474 is all that is reported. I expect that whatever is happening with you, it involves more than 21474 but due to the bug, only 21474 is reported. I have no reason to doubt my high consumption on that day.